Oral Communication Flashcards
the process of expressing information or ideas with the help of word of mouth
Oral Communication
Oral Communication Skills
active listening, questioning, understanding non-verbal cues, clarifying, reinforcing
types of communication
formal and informal
While communicating orally, it is fundamental to spend as much energy on active listening as we would on active speaking.
Active Listening
It is common to have unanswered questions after someone has spoken.
Questioning
One’s posture, facial expression, body language, and other non-verbal cues can help others understand how they are feeling.
Understanding Non-Verbal Cues
The ultimate goal of communication is to understand the message. Even after actively listening to the speaker, some points may be unclear.
Clarifying
Using non-verbal cues is known as reinforcement. It involves maintaining eye contact, nodding your head in agreement or disagreement, and so on.
Reinforcing
The information is transmitted with the use of predefined channels or routes.
Formal
Sharing of information with friends or peers which has no foundation like formal communication.
Informal