Oral Communication Flashcards

1
Q

the process of expressing information or ideas with the help of word of mouth

A

Oral Communication

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2
Q

Oral Communication Skills

A

active listening, questioning, understanding non-verbal cues, clarifying, reinforcing

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3
Q

types of communication

A

formal and informal

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4
Q

While communicating orally, it is fundamental to spend as much energy on active listening as we would on active speaking.

A

Active Listening

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5
Q

It is common to have unanswered questions after someone has spoken.

A

Questioning

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6
Q

One’s posture, facial expression, body language, and other non-verbal cues can help others understand how they are feeling.

A

Understanding Non-Verbal Cues

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7
Q

The ultimate goal of communication is to understand the message. Even after actively listening to the speaker, some points may be unclear.

A

Clarifying

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8
Q

Using non-verbal cues is known as reinforcement. It involves maintaining eye contact, nodding your head in agreement or disagreement, and so on.

A

Reinforcing

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9
Q

The information is transmitted with the use of predefined channels or routes.

A

Formal

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10
Q

Sharing of information with friends or peers which has no foundation like formal communication.

A

Informal

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