Part A: Interpersonal communications

Question 1

101. The first stage of grieving process is:
     a. Anger
     b. Denial
     c. Depression
     d. Bargaining

Answer 1

b. Denial

Question 2

102. According to Maslow’s hierarchy of needs, which of the following is NOT considered to be a physiologic need?
     a. Food and water
     b. Sexual fulfillment
     c. Sleep
     d. Morality

Answer 2

d. Morality

Question 3

103. The best way to validate that patient understands correctly information presented by the technologist is to:
     a. Ask the patient if they understand what was said
     b. Observe the patient nodding their head ‘yes’ or ‘no’
     c. Have the patient restate the information back to the technologist
     d. Have the patient write down what was said

Answer 3

c. Have the patient restate the information back to the technologist

Question 4

104. The technologist should remain standing when explaining a procedure to a child:
     a. True
     b. False

Answer 4

b. False

Question 5

105. For patients with hearing loss, each of the following would be helpful for effective communication EXCEPT:
     a. Avoid noisy backgrounds
     b. Speak loudly in a high pitch
     c. Face the patient as you speak to them
     d. Rephrase what you said a necessary

Answer 5

b. Speak loudly in a high pitch

Question 6

106. Patients with mental impairment (mental retardation/ mental health issues) will better understand directions stated clearly one at a time and in simple language. All patients with mental impairment should be presented with instructions in this manner.
     a. True
     b. False

Answer 6

a. True

Question 7

107. All of the following are examples of behaviors that are likely to vary with cultural beliefs EXCEPT.
     a. Direct eye contract is preferred
     b. Language spoken may differ
     c. Ability to feel pain
     d. Giving someone a hug to comfort them

Answer 7

c. Ability to feel pain

Question 8

108. Which of the following is NOT a true statement regarding patients with an altered state of consciousness?
     a. They may not remember verbal instructions
     b. They will not remember conversations or statements made while in an altered state
     c. It is important to continue communicating with unconscious patients
     d. They may provide answers to questions that are incorrect or not pertaining to the actual question

Answer 8

b. They will not remember conversations or statements made while in an altered state

Question 9

109. It is important for children, in particular, to be given choices ONLY when choices exists.
     a. True
     b. False

Answer 9

a. True

Question 10

110. We all have what is referred to as a safe ‘personal space’ distance. We also have a distance at which we fell safe when interacting with healthcare providers, e.g. when a procedure is being explained. The distance t which a patient will feel ‘safe’ during such an encounter is:
     a. 1 foot
     b. 3 feet
     c. 5 feet
     d. This distance varies for each patient

Answer 10

d. This distance varies for each patient