Support Team Performance and Close the Project

Question 1

Monitor scope for predictive

Answer 1

Scope baseline is the approved project scope statement, the WBS, and the WBS dictionary

Monitor by measuring completion of scope against scope baseline

Question 2

Monitor scope for agile

Answer 2

Scope evolves from product roadmap > release backlog > iteration backlog

Monitor scope by checking user stories and DoD against customer feedback and product requirements

Question 3

Scope validation for predictive

Answer 3

Acceptance criteria

Question 4

Scope validation for agile

Answer 4

DoD
DoR
Acceptance criteria
Iteration reviews

Question 5

Burndown chart

Answer 5

Tracks performance for a sprint
Shows the variance to ideal burndown of work (story points completed to planned daily in a sprint)

Question 6

Burnup chart

Answer 6

Trackers performance for a release
Shows accumulated progress of completed work; update after each sprint

Question 7

Velocity

Answer 7

Number of story points that can be completed during an iteration

Aim for a constant rate; metric is unique to the project

Question 8

Cumulative flow diagram

Answer 8

Measure throughput, lead and cycle time

lead time - lenght of time the work item goes through the entire process

Cycle time - length of time an item is being worked on

throughput - number of items entering or existing the system

Question 9

Control quality tools

Answer 9

Data gathering
- check list
- statistical sampling
- questionnaires and surveys

Data analysis
- performance reviews
- root cause analysis

Data representation
- cause and effect diagram
- scatter diagrams
- control charts
- histograms
- pareto chart

Question 10

Root cause analysis

Answer 10

A mean for addressing quality

Also known as: 5 why’s, why-why, fishbone, ishikawa

Breakdown the problem into causes - ask why to try and identify the root issue on each branch

Question 11

Control chart

Answer 11

A tool used to determine the predictability of a process over time
Ideal for repetitive processes
show a mean, control limit and specification limit

Control limit = when youd address an issue
Specification limit = imposed by rules, government, compliance, etc.

Rule of 7 = after 7 on one side of the mean you have an out of control situation

sandbag example

Question 12

Pareto chart

Answer 12

A type of histogram where the bar charts are the issues organized largest to smallest and a line is the cumulative % of issues

The 80/20 Rule (also known as the Pareto principle or the law of the vital few & trivial many) states that, for many events, roughly 80% of the effects come from 20% of the causes

Question 13

Iteration H

Answer 13

“Hardening” sprint - used to control quality in agile

Question 14

Verify vs. Validate

Answer 14

Project team > VERIFIES > verified deliverables

Customer > VALIDATES > Accepted deliverables

Question 15

Impediment, Blocker, Obstacle

Answer 15

Something that prevents the team from achieving it’s objectives

Question 16

Issue vs Impediment

Answer 16

Issue for predictive (issue log); impediment for agile (impediment log)

Question 17

Risk vs Issue

Answer 17

Risk - focused on the future, can be positive or negative, documented in risk register

Issue - focused on the present, always negative, documented in issue log

Question 18

Four types of change requests

Answer 18

Corrective action - adjusts performance

Preventative action - ensures future performance

Defect repair - modifies nonconformance

Update - updates a baseline

Question 19

Change control board

Answer 19

Approval of some change requests based on the approval levels documented in the change mgmt plan

Question 20

Warranty

Answer 20

Type of legal concept when managing a dispute

A promise that goods will meet a predetermined standard

Question 21

Waiver

Answer 21

Type of legal concept when managing a dispute

A legally binding provision that one party forfiets a claim, ex: can review for 10 days

Question 22

Breach of contract

Answer 22

Type of legal concept when managing a dispute

Failure to meet some or all of the obligations of a contract

Question 23

Cease and desist (C&D) leter

Answer 23

Type of legal concept when managing a dispute

A letter sent to an individual or business to cease illegal activities, often used as a warning of future legal action

Question 24

Mediation

Answer 24

A negotiation without prejudice is held to settle a dispute

Question 25

Arbitration

Answer 25

an arbitrator makes a decision to settle a dispute between parties, can be binding

Question 26

Final report inclusions

Answer 26

Description
Scope objectives
Quality objectives
Cost objectives
Validation information
Schedule objectives
Benefits realization
Risks or issues encountered