Improving Business Services and Processes (12.5%)

Question 1

Explain the business process hierarchy

Question 2

List the following techniques used to model the enterprise level processes
7.2.1 SIPOC
7.2.2 Value chain analysis
7.2.3 Value propositions

Question 3

Describe the following aspects of the event response level
7.3.1 Business events
7.3.2 Creating business process models
7.3.3 UML activity models

Question 4

Describe the following aspect of the actor-task level
7.4.1 Analysis considerations at actor-task level

Question 5

Describe analysis of the following aspects of the as-is process model
7.5.1 Identifying problems
7.5.2 Analysing the handoffs
7.5.3 Analysing the tasks and procedures

Question 6

Identify generic approaches to improving business processes

Question 7

Define the purpose of customer journey maps