CONFLICT Flashcards
status Affects:
- how we speak
-our participation in discussion
-context of our communication
Team confer status upon members is based on:
Age, wealth, and gender
Define group climate:
Enduring tone and quality of group interactions that is experienced similarly by group members
Task vs social cohesion:
TASK: commitment to purpose + activities of team
SOCIAL: attraction and liking of group members
Z define leadership:
A social influence relationship between 2 or more people who depend on each other to attach goals in a situation
Define team diversity:
Diverse teams are better at decision making and problem solving since they tend to focus on facts
Define conflict:
Expressed struggle between interdependent parties over goals
5 types of conflict:
MISPERCEIVED DIFFERENCES
RELATIONSHIPS
SUBSTANCE
VALUE
PROCESS
Impacts of conflict?
-wasted time
-increase stress
-disrupts group cohesiveness
Process of conflict:
Frustration —> Conceptualization —>
Behaviour —> outcome
What is the framework for feedback?
SBI
SITUATION- describe specific situation
BEHAVIOUR- describe behaviour
IMPACT- describe results of behaviour
How to prevent conflict:
① emphasis group goals
② providing stable well structured tasks
③ Facilitating dialogue
④ avoid win-loose situations