CONFLICT Flashcards

1
Q

status Affects:

A
  • how we speak
    -our participation in discussion
    -context of our communication
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2
Q

Team confer status upon members is based on:

A

Age, wealth, and gender

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3
Q

Define group climate:

A

Enduring tone and quality of group interactions that is experienced similarly by group members

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4
Q

Task vs social cohesion:

A

TASK: commitment to purpose + activities of team

SOCIAL: attraction and liking of group members

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5
Q

Z define leadership:

A

A social influence relationship between 2 or more people who depend on each other to attach goals in a situation

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6
Q

Define team diversity:

A

Diverse teams are better at decision making and problem solving since they tend to focus on facts

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7
Q

Define conflict:

A

Expressed struggle between interdependent parties over goals

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8
Q

5 types of conflict:

A

MISPERCEIVED DIFFERENCES
RELATIONSHIPS
SUBSTANCE

VALUE
PROCESS

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9
Q

Impacts of conflict?

A

-wasted time
-increase stress
-disrupts group cohesiveness

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10
Q

Process of conflict:

A

Frustration —> Conceptualization —>
Behaviour —> outcome

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11
Q

What is the framework for feedback?
SBI

A

SITUATION- describe specific situation
BEHAVIOUR- describe behaviour
IMPACT- describe results of behaviour

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12
Q

How to prevent conflict:

A

① emphasis group goals
② providing stable well structured tasks
③ Facilitating dialogue
④ avoid win-loose situations

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