CONFLICT

Question 1

status Affects:

Answer 1

• how we speak
  -our participation in discussion
  -context of our communication

Question 2

Team confer status upon members is based on:

Answer 2

Age, wealth, and gender

Question 3

Define group climate:

Answer 3

Enduring tone and quality of group interactions that is experienced similarly by group members

Question 4

Task vs social cohesion:

Answer 4

TASK: commitment to purpose + activities of team

SOCIAL: attraction and liking of group members

Question 5

Z define leadership:

Answer 5

A social influence relationship between 2 or more people who depend on each other to attach goals in a situation

Question 6

Define team diversity:

Answer 6

Diverse teams are better at decision making and problem solving since they tend to focus on facts

Question 7

Define conflict:

Answer 7

Expressed struggle between interdependent parties over goals

Question 8

5 types of conflict:

Answer 8

MISPERCEIVED DIFFERENCES
RELATIONSHIPS
SUBSTANCE

VALUE
PROCESS

Question 9

Impacts of conflict?

Answer 9

-wasted time
-increase stress
-disrupts group cohesiveness

Question 10

Process of conflict:

Answer 10

Frustration —> Conceptualization —>
Behaviour —> outcome

Question 11

What is the framework for feedback?
SBI

Answer 11

SITUATION- describe specific situation
BEHAVIOUR- describe behaviour
IMPACT- describe results of behaviour

Question 12

How to prevent conflict:

Answer 12

① emphasis group goals
② providing stable well structured tasks
③ Facilitating dialogue
④ avoid win-loose situations