People and Behaviours

Question 1

Define a stakeholder

Answer 1

Individuals or groups who have an interest or role in the project, programme, portfolio, or are impacted by it

Question 2

What three things should be considered when looking at stakeholders?

Answer 2

Power of stakeholder
Degree of interest
Likelihood of stakeholder support

Question 3

In order to establish the best conditions to influence stakeholders what does a Project Professional require?

Answer 3

Contextual awareness
Cultural awareness
Communication skills
Conflict resolution skills

Question 4

What two dimensions in conflict resolution should be considered when trying to resolve the issue?

Answer 4

Desire to achieve their own objectives
Desire to achieve others objectives

Question 5

What are the five areas of the Thomas Kilman model for conflict resolution?

Answer 5

Avoid
Compete
Compromise
Accommodate
Collaborate

Question 6

What is situational leadership?

Answer 6

To adapt the style and approach of leadership to the needs of the team and work that needs to be accomplished

Question 7

What are the benefits of a communication plan?

Answer 7

Can consider the 5 Ws of who requires information
Receive feedback
Measure effectiveness

Question 8

What does BATNA mean?

Answer 8

Best Alternative To a Negotiated Agreement

Question 9

What does ZOPA mean?

Answer 9

Zone Of Possible Agreement

Question 10

What two catergories do regulations generally fall into?

Answer 10

Regulations that set out specific action - e.g control of hazardous substances

Regulations that help employers set goals but leave them able to decide on how they are controlled e.g Manual handling