Maturities

Question 1

Teams

Answer 1

1. Retentions.
   2 distribution and product

Question 2

SM

Answer 2

Donna Sutton

Question 3

PO

Answer 3

James Selly

Question 4

Cost&Benefit

Answer 4

£1.2 M -23
£25k p.a

Question 5

Why

Answer 5

1. Disruptive for our colleagues.
2. Six fixed rate maturities per year
3. 25% of customers contact us as a result.
4. Results in customer frustration and a peak of FTE, 35–50 

Question 6

How

Answer 6

1. Online processing. Ability to process online instructions immediately
   and provide immediate confirmation.
   Integrate into spine away from legacy.
2. Online maturity journey available to all. By providing immediate access to online instructions.
3. Maturity, comms, digitised . Utilising new CCM tool.