people: workforce planning

Question 1

internal recruitment

Answer 1

this involves only advertising the vacancy to people who already work for the organisation.

Question 2

benefits of internal recruitment

Answer 2

• is very quick
• cheaper as you don’t have to pay any external advertisement costs
• promoting from within enhances morale
• saves time and money on induction costs

Question 3

costs of internal recruitment

Answer 3

• small pool of potential candidates
• have to eventually employ an external candidate

Question 4

external recruitment

Answer 4

this is when the company advertise the vacancy to those outside the organisation

Question 5

benefits of external recruitment

Answer 5

• opens up the pool of candidates so new ideas and experiences
• avoids jealousy between candidates
• external applicant more willing to accept change
• new blood allows the firm to take a different way of thinking

Question 6

costs of external recruitment

Answer 6

• firm doesn’t know the candidate fully
• risky if the applicant does not fit with the firm’s culture

Question 7

benefits of application forms

Answer 7

• firm can tailor the questions to suit what they want to know
• the documents form the basis of the questions for the interview process
• the applicant has a chance to ponder the questions

Question 8

costs of application forms

Answer 8

• applicant may exaggerate statements so firm doesn’t truly understand them
• the application form does not show the applicant’s character

Question 9

benefits of references

Answer 9

• firm has a true account of an applicant’s performance
• the information can be cross checked against the applicant’s claims

Question 10

costs of references

Answer 10

• referee may dismiss a fault in the applicant so the applicant leaves their business
• the referee may not always give a detailed account of the applicant’s work

Question 11

types of interviews

Answer 11

• one on one interviews
• panel interviews
• successive interviews

Question 12

tests

Answer 12

• attainment tests
• aptitude tests
• intelligence tests
• psychometric tests
• medical tests

Question 13

one on one interviews

Answer 13

where one interviewer conducts all the
interviews and selects the best person.

Question 14

benefits and costs of one on one interviews

Answer 14

• quick
• not effective as poor interviewer might have a personality clash

Question 15

panel interviews

Answer 15

where several people will interview the candidate with each member of the panel taking a turn to ask questions about different aspects of the job.

Question 16

costs of panel interviews

Answer 16

• difficult to arrange a time when all the panel members are free at the same time

Question 17

successive interviews

Answer 17

where the candidate has several interviews with different interviewers, and then at the end of the process the interviewers compare their notes.

Question 18

cost of successive interviews

Answer 18

• takes a long time

Question 19

what is a skills gap analysis?

Answer 19

A skills gap analysis helps a firm identify training needs

Question 20

benefits of assessment centres

Answer 20

• gather more insightful information about the candidate that in an interview
• can put candidates into real life scenarios to see how they perform
• range of skills can be tested
• the centre are manned by specialist who can interpretate well

Question 21

cost of assessment centres

Answer 21

• can cost a firm a lot of money to set up and man the centres
• only suitable for large firm with a high turnover of staff

Question 22

staffing forecasts to meet demand

Answer 22

• agree their intended future growth
• they will consider technology advancements
• the firm will look at the turnover and absenteeism rates
• the firm will consider if they have sufficient management to implement strategies

Question 23

how can a firm ensure it has the correct staff

Answer 23

• use assessment centres
• carry out training
• offer apprenticeship to attract young people
• testing
• trial periods

Question 24

benefits of workplace planning

Answer 24

• gaps in current staffing can be identified
• relevant training can be given
• avoid overstaffing
• saves costs through the use of outsourcing

Question 25

benefits of employment agency

Answer 25

• larger number of applicants on their books
• save the firm time and money looking for a new applicant
• they will undertake initial interviews and shortlist the candidates

Question 25

costs of employment agency

Answer 25

• agency charges a fee
  -firm still need to interview candidates