Chapter 10 Managing Teams Flashcards
when should you use teams?
when there is a clear, engaging purpose; the job requires teamwork; rewards can be provided for teamwork and team performance; when ample resources are available
when shouldn’t you use teams?
when there isn’t a clear, engaging purpose; the job can be done independently; when rewards are provided for individual effort and performance; the necessary resources are not available
work team
a small number of people with complementary skills who hold themselves mutually accountable for pursuing a common purpose, achieving performance goals, and improving interdependent work processes
cross-training
training team members to do all of most of the jobs performed by the other team members
social loafing
behavior in which team members withhold their efforts and fail to perform their share of the work
what are the different kinds of teams?
traditional work group, employee involvement team, semi-autonomous work group, self-managing team, self-designing team, cross-functional team, virtual team, and project team
traditional workgroup
group composed of two or more people who work together to achieve a shared goal
employee involvement team
team that provides advice or makes suggestions to management concerning specific issues
semi-autonomous workgroup
group that has the authority to make decisions and solve problems related to the major tasks of producing a product or service
self-managing team
team that manages and controls all of the major tasks of producing a product or service
cross-functional team
team composed of employees from different functional areas of the organization
virtual team
team composed of geographically and/or organizationally dispersed coworkers who use telecommunication and information technologies to accomplish an organizational task
project team
team created to complete specific, one-time projects or tasks within a limited time
what are the general characteristics of work teams?
team norms, cohesiveness, size, conflict, and development
norms
informally agreed-on standards that regulate team behavior
