Chapter 5- Recruitment Flashcards

1
Q

Recruitment Defined

A

The process of finding and attracting capable individuals to apply for employment and to accept a job offer if/when one is made to them

Includes both purposeful and unintentional actions

Recruiting is a two-way street: matching firms with jobs to people seeking jobs

Recruiters are specialists within the HR department of large organizations

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2
Q

The Recruitment Process

A

Identify job openings

Review job specifications

Examine the desired characteristics of recruits

Determine recruitment methods

Obtain pool of recruits

Maintain applicant interest during selection

Persuade chosen candidates to accept the job

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3
Q

Strategic Importance of Recruitment

A

Recruitment decisions have profound implications for strategic success:
-Competitive advantage from human resources
-Benefits of diversity
-Focusing on employee development
-Investing resources into recruitment

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4
Q

Internal Recruiting

A

Advantages:
-Employee is familiar with the organization
-Employee is “known”, fit with the organization as well as past performance as an indicator of future success
-Improves employee morale & motivation

Weaknesses:
-Internal competition can reduce cooperation
-No “new blood” so can prevent creative solutions
-Poor morale (possible turnover) of employees not promoted

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5
Q

External Recruiting

A

Advantages:
-Able to acquire skills and knowledge that may not be available within
-Newer ideas and novel ways of solving problems may emerge

Weaknesses:
-Newcomers may not fit in
-Newcomers take longer to learn about the organization
-Usually more expensive
-Lowered morale and motivation of current employees

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6
Q

Constraints on Recruitment

A

*image 1

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7
Q

Human Resource Policies

A

Internal vs. external recruiting: Promote-from-within policies make an organization more attractive

Lead-the-market pay strategies:
Meeting or exceeding the market rate of pay to compete for applicants

Employer branding:
Strategic approach of attaching a visual, emotional, or cultural brand to an organization

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8
Q

Constraints on Recruitment: Organizational Policies

A

Promote-from-Within Policies
-Gives present employees the first opportunity

Compensation Policies
-Must adhere to stated pay ranges

Employment Status Policies
-e.g., limitations against hiring part-time

International Hiring Policies
-Foreign jobs may need to be staffed with locals

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9
Q

Constraints on Recruitment

A

Human Resource Plans
-Which jobs should be filled by external recruiting vs. internally?

Diversity and Inclusion Programs
-Consider employment equity programs

Recruiter Habits
-A recruiter’s past success can lead to habits

Environmental Conditions
-Leading Economic Indicators
-Predicted Versus Actual Sales
-Employment Statistics

Job Requirements
-Job analysis information is useful

Costs
-Of identifying and attracting recruits

Inducements

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10
Q

Applying for a Job

A

1) Submit a résumé
-Application Tracking Systems for electronic applications

2) Job Application Form
-Designates the information the recruiters would like to have for each applicant
-May make education credentials and employment gaps more apparent

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11
Q

Individual Job Choice Model

A

*image 2

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12
Q

Job Application Forms

A

Personal Data (name and contact info)

Employment Status

Education and Skills

Work History

References

Signature Line

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13
Q

External Sources

A

Direct applicants:
* People who apply for a vacancy without prompting i.e. self-selection

Referrals:
* People who apply because someone in the organization prompted them i.e. aided self-selection

Passive job seekers:
* Individuals who are not actively seeking a job but are a significant source of top talent

Digital recruiting:
* Involves posting at company website and social media platforms e.g. LinkedIn, Facebook, Twitter

Ads:
* Typically generate a less desirable group of applicants at greater expense

Public agencies:
* Typically generate a less desirable group of applicants at greater expense

Staffing companies:
-Private companies provide services for a fee
-Executive Search Firms (ESFs)

Universities & Colleges:
* Placement services, cooperative education, internships, and job fairs

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14
Q

Recruitment Methods

A

Digital Inquiries

Walk-ins and Write-ins

Employee Referrals

Advertising
-Common, effective method of seeking recruits
-Blind ads – the employer is not identified
-Cost is determined by the size of the advertisement, modality, and location and distribution
-Layout, design, and copy of an advertisement should reflect the image and character of the company

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15
Q

Recruitment Methods

A

-Digital Recruiting
-Social Media
-Employment and Social Development Canada (ESDC)
-Private Employment Agencies
-Professional Search Firms
-Educational Institutions
-Professional & Labour -Organizations
-Canadian Forces
-Temporary-Help Agencies
-Departing Employees (buy-back)
-Job Fairs
-Contract Workers
-Recruitment Abroad

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16
Q

Choosing Recruitment Sources

A

How does a recruiter choose which methods to use?
-How many recruits are needed?
-What is the skill level required?
-What sources are available?
-What has worked in the past?
-How much is the budget?
-Are there labour agreements that specify recruitment options?

17
Q

Evaluating Recruitment

A

Cost per Hire
-The dollar cost per person hired

Quality of Hires and Cost
-Quality of people hired from various sources

Offers - Applicants Ratio
-Ratio between the number of job offers and total applicants for each recruitment method

Time Lapsed per Hire
-Time taken to fill a position

18
Q

Evaluating Recruitment Sources

A

Employers should monitor the quality of all recruitment sources

Yield ratio:
-Expresses the percentage of applicants who successfully move from one stage of the recruitment and selection process to the next

Cost per hire:
-Divide cost of using a particular recruitment source by the number of people hired

19
Q

Recruiter Traits & Behaviours

A

Recruiter’s Functional Area & Traits
-Specialists in HR or experts of particular jobs

Recruiter’s Realism
-Provide the right kind of information
-Realistic job previews

Enhancing the Recruiter’s Impact
-Timely feedback
-Recruit in teams e.g. include job incumbents and/or supervisors

20
Q

Recruitment Short Case

A
  1. The regular janitor for an elementary school will be unavailable in order to look after an ailing parent for approximately three months, although the length of time could be extended. The school has a tight budget for recruiting this temporary employee, although they must be screened to work in a place with children.
  2. The office assistant, who manages all appointments and handles all filing in your client’s office, has the flu and won’t be in the office for three days.
  3. Two more salespeople are needed for a medical supply company: one for local customers and one to open a sales office in Victoria, British Columbia. The majority of previous hires by the company are former nurses.
  4. The head pharmacist for a rural drugstore is retiring. The drugstore is located in a town with 5,000 people about 1.5 hours by car from the nearest metropolitan area.

A well-known retailer of fitness fashion clothing is seeking sales associates. Turnover is high in that business, so recruitment is done on a regular basis