Section 1

Question 1

What is the role of a lifeguard?

Answer 1

To maintain a safe and healthy environment for swimmers

Question 2

What skills does a life guard need?

Answer 2

-Professional
-Observation
-Supervision
-accident prevention
-early intervention
-rescue

Question 2

What must lifeguards do ‘health and safety at work act 1974/78’/

Answer 2

Take reasonable care of the heath and safety of themselves and others

Question 3

What are the qualities of a lifeguard?

Answer 3

-communicator
-teamwork
-lead
-observant
-calm
-good with people

Question 4

List some important acts

Answer 4

-The heath and safety at work act 1974
-The equality act
-The corporate manslaughter and homicide act 2007
-safeguarding vulnerable groups act 2006

Question 5

List some important regulations

Answer 5

-COSHH control of substances hazardous to health
-Manual handling operations regulations

Question 6

Why is it important to work as a team?

Answer 6

-more effective
-confidence

Question 7

What are some uniform requirements and why

Answer 7

-The correct uniform
-equipment to aid you

looks professional

Question 8

Outline the customer care policy

Answer 8

How to behave around customers

-Training for staff
-Key performance indicators
-rules
-collecting feedback
-replying to feedback

Question 9

How might you behave with a customer?

Answer 9

-Listen
-friendly
-smile
-helpful
-respectful
-fair but firm

Question 10

How would you deal with a complaint?

Answer 10

-Listen to get full details
-ask questions
-sympathetic
-recap issue
-apologise
-explain what you are going to do
-polite

Question 11

What is PSOP?

Answer 11

pool safety operating procedures

contains the EAP and NOP

Question 12

What is an NOP and what may it include?

Answer 12

normal operating procedure

-pool details
-risks
-dealing with the public
-duties and responsibilities
-operaltional systems
-alarms
-first aid supplies

Question 13

What is an EAP and what may it include?

Answer 13

Emergency action plan

-overcrowding
-fire
-casualty in water
-bomb threat
-violence
-lost child
-lack of water clarity
-blood, vomit ect in water

Question 14

Name the types of pool

Answer 14

-Leisure: slides, wave pools
-diving
-Competition
-health club
-outdoor/lido

Question 15

What is a hazard

Answer 15

potential to cause harm

Question 16

what is a risk

Answer 16

how likely it is that the harm will actually be caused

Question 17

what is a control measure

Answer 17

put in place to to prevent hazard

Question 18

What could be a hazard in the pool?

Answer 18

-depth
-vunerable swimmers
-wet floors
-play fighting

Question 19

define supervision

Answer 19

directing the activity to control pool users

Question 20

define observation

Answer 20

watching the activities with no dirtecting

Question 21

discuss the early intervention technique

Answer 21

prevents a rescue

-critical; life in danger
-non critical: could leead to something serious

Question 22

what is the 10:20 scanning system

Answer 22

scan zone in 10 seconds
reach incident in 20 seconds

Question 23

what are the different types of sessions

Answer 23

programmed like lessons or club swimming

unprogrammed like general swim that are higher risk

Question 24

what might yiu look for whilst scanning/

Answer 24

-hazards
-numbers
-submerging swimmers
-anxiety
-young

Question 25

How can yiu miantain concentration

Answer 25

-dont talk
-check posture
-position
-change sacnning technique

Question 26

What may hide a casulaty from yiu

Answer 26

-glare
-lighting
-blind spots
-turbulance

Question 27

What do the types of wistle mean

Answer 27

one blast- attention of pool user
two blasts- attention of lifeguard
three blasts- taking emergency action
one long blast- pool to be cleared