5.3.1 The factors that trigger change in organisations

Question 1

Fill The Blank:

A change can be …………………., ……………………….. and ………………………………………. There can be one or more …………… that can create the need for change

Answer 1

Developmental, Transitional, Transformational, Factors

Question 2

Define:

Developmental change

Answer 2

Development of someone, something, or both

Question 3

Define:

Transitional change

Answer 3

The transition (movement) from one position, stage, state or concept to another

Question 4

Define:

Transformational change

Answer 4

Producing change or improvement in a situation

Question 5

State:

Two categories factors fall into

Answer 5

• Planned for factors
• Unforeseen/previously unpreventable factors

Question 6

Explain:

3 planned for factors

Planned for factors

Answer 6

3 of:
* Adding additional features/services - Identify need to include additional features/services
* Diversification - Developing a new product or expanding into a new market (often used to minimise risk of economic downturns)
* Scaling - Implemented to support the growth of a business and enables a business to grow (requires careful planning, finance, appropriate systems, stff processes, tech)
* Rebranding - Changing the corporate image of the organisation to create a different identity within the marketplace
* Adoption of technologies - Competitive advantage, avoid possible extinction, prevent potential financial loss
* Changes in legislation - Imposed, mandatory changes that must be done to avoid penalties
* Response to competition - Must make sure they are one step ahead of competitors to have the advantage, focus on the customers needs, but also comply with regulation and competition lay

Question 7

Define:

Competition law

Planned for factors

Answer 7

Promote healthy competition and makes it illegal for anticompetitive agreements to be in place between two or more organisations (eg: share markets and fix prices)

Question 8

Explain:

2 unforeseen or previously unpreventable factors

Unforeseen or previously unpreventable factors

Answer 8

2 of:
* Crisis - When bad things happen having a detremental affect on the organisation (natural disasters, terrorism, cyber attacks)
* Zero-day vulnerabilities - Vulnerability in a system that has been identified but not yet resolved
* Data corruption - This is effectively inevitable and can be caused by many things: malware, loss of power, voltage spikes, physical hardware issues and more
* System Failures - Can be caused by hardware or software faults or failure due to human error (A system failure may not always have an error message and can stop a business from functioning if it is crucial); causing: New equipment requirements, legal, ethical and moral repercussions, changes to OS, additional staff training, Loss of business (from downtime or reputation)