Leading Change

Question 1

What is the basic process for change?

Answer 1

unfreeze–>change–>refreeze

Question 2

What are Kotter’s steps for top-down change?

Answer 2

establish urgency–>form powerful coalition–>create change vision–>communicate vision–>remove barriers–>make short-term wins–>build on wins–>anchor in culture

Question 3

What should be done BEFORE trying to influence change?

Answer 3

Understand your target(s) - their perceptions & values relating the the subject and you.

Question 4

What leadership skills are used to establish urgency?

Answer 4

Persuasion

Question 5

What leadership skills are used to form a powerful coalition?

Answer 5

Networking & persuasion

Question 6

What is the first step in leading change?

Answer 6

Establish Urgency

Question 7

What comes after urgency is established?

Answer 7

Building a powerful coalition

Question 8

How much of management needs to buy-in to the need for change?

Answer 8

at least 75%

Question 9

What step comes after building a coalition?

Answer 9

create a change vision

Question 10

Once a change vision exists, what is the next step?

Answer 10

communicate the vision

Question 11

What should be identified for removal as the vision is communicated?

Answer 11

barriers to change/achieving the vision

Question 12

With barriers removed, what should be the focus of change leadership?

Answer 12

making short-term wins