Quality Control and Assurance Flashcards
What is quality assurance?
Monitoring the quality of a product
from its design and development stage, through its manufacture, to its end-use performance and degree of customer satisfaction.
What is quality control?
The monitoring and achieving of high standards and degree of tolerance by inspection and testing, computer-aided testing
What three categories can quality control be broken down into?
- monitoring, testing and checking
- tolerance
- specific quality control methods
What are the advantages of quality control and assurance?
- reduces chance of poor quality products reaching end users
- only some employees need to be trained as inspectors to look for faults
What are the disadvantages of quality control and assurance?
- faults only found at the end of production
- reworking faulty products costs time and money.
What is Total Quality Management (TQM)
A continuous process designed to improve the quality of all products, services, and operations of a company by involving every organisation part, including management, work forces, suppliers, and even customers in some aspects.