CHAPTER 3

Question 1

is a physiological process, involving the vibration of sound waves on our eardrums and the firing of electrochemical impulses from the inner ear to the central auditory system of the
brain

Answer 1

HEARING

Question 2

It involves paying close attention to, and making sense of, what we hear

Answer 2

LISTENING

Question 3

for pleasure or enjoyment, as we listen to music, to a comedy routine, or to an entertaining speech

Answer 3

APPRECIATIVE LISTENING

Question 4

– to provide emotional support for the speaker, as when a psychiatrist listens to a patient or when we lend a sympathetic ear to a friend in distress.

Answer 4

EMPHATIC LISTENING

Question 5

to understand the message of a speaker, as when we attend a classroom lecture or listen to directions for finding a friend’s house

Answer 5

COMPREHENSIVE LISTENING

Question 6

– to evaluate a message for purposes of accepting or rejecting it, as when we listen to the sales pitch of a used-car dealer or the campaign speech of a political candidate

Answer 6

CRITICAL LISTENING

Question 7

We talk at the rate of _____ to _____ word per minute

Answer 7

120 - 150

Question 8

The brain can process ______ to ______ words a minute

Answer 8

400 - 800

Question 9

the difference between the rate at which most people talk and the rate at which the brain can process language

Answer 9

SPARE BRAIN TIME

Question 10

giving undivided attention to a speaker in a genuine effort to understand the speaker’s point of view.

Answer 10

ACTIVE LISTENING

Question 11

– an outline that briefly notes a speaker’s main points and
supporting evidence in rough outline form

Answer 11

KEY WORD OUTLINE