Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

FUNDA LEC (MIDTERM complete) > Nursing as an Art in Communication (all) > Flashcards

Nursing as an Art in Communication (all) Flashcards

1
Q

a two-way process involving the sending and the receiving of a message thereby exchanging information or feelings between 2 or more people

A

Communication (Interpersonal)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Process of transmitting thoughts feelings info and other verbal and non verbal communication

A

Communication in Nursing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

2 Main purpose of Communication

A
  1. Influence others
  2. Obtain Information
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

One of the main purpose of communication that has teaching, express caring and comfort, influencing others mayb be helpful or non helpful

A

Influence others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

One of the main purpose of Communicstion that has assessment data, and interview

A

Obtain Information

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

6 Components of the Communication Process

A

sender
message
channel
receiver
feedback or response
influence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

source-encoder. person or group who conveys messages

A

Sender

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

messages stem from a person’s need to relate to others, create meaning & to understand various situations

A

sender

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

decides on what language and words to use, arrange the words , tone and gestures

A

sender

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

is the thought, idea, or emotion one person sends to another person.

A

message

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

it is the stimulus produced by the sender

A

Message

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

alteration in the message depends on the person’s perception

A

Message

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

medium through which a message is transmitted.

A

Channel

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Major Channels

A

visual
auditory
kinesthetic

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

MAJOR CHANNEL

sight, observation, perception - drawing, painting, pictures

A

Visual

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

MAJOR CHANNEL

spoken words and cues, requires active listening - singing

A

Auditory

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

experiencing situations, procedural touch, caring touch - gestures (nodding, tapping feet etc), this involves feelings.

A

Kinesthetic

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

interprets, sort out the meaning of the message
person or group to whom the message is sent

A

Receiver/ Decoder

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

5 Components of Receiver

A

physiological
psychological
cognitive
effective communication
ineffective communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Receiver Component

sensory dysfunction (eyes,ears,taste, nose etc…), mental dullness

A

physiological

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Receiver Component

emotional character - fear of expressing one’s ideas to others, excitement, emotional instability

A

Pyschological

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

thinking or social skills , trouble making decisions, reasoning, organization, insight

A

Cognitive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

meaning of the decoded message matches the intent of the sender

A

effective communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

occurs when receiver misinterprets the sent message

A

ineffective communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

the response from the receiver that enables the sender to verify that the message received was the message sent.

allows the sender to correct or reword a message

A

Feedback or Response

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

they are the person’s frame of reference
involves: culture, age, emotions, education, language and attention

A

Influence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

The use of words, either spoken or written, to send a message.

A

Verbal Communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

3 Methods of Verbal Communication

A

Speaking/ Listening
Pace/ Intonation
Writing/ Reading

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

use of commonly understood words

A

simple

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

direct precisely what is meant

A

clear

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

fewest words necessary

A

brevity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

be sensitive to the needs and concerns of the patient, avoid asking several questions at a time

A

Timing and Relevance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

the manner of speech modifies the feeling and impact of the message

A

Pace & Intonation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

Under Verbal Communication (Pace adn Intonation)
indicates interest, anxiety, boredom, or fear.

A

Rate of Speech

35
Q

Under Verbal Communication (Pace adn Intonation)
may be pleasant, sincere, sorrowful, sarcastic, joyful or angry.

A

tone of voice

36
Q

transmission of message without use of words.
partly learned behavior and partly instinct

A

Non verbal Communication

37
Q

Can either reinforce or contradict what is said verbally
Generally Done unconsciousy

A

Non Verbal Communication

38
Q

7 ways of Communicating Non verbally

A

Gestures
Facial Expressions
Posture and Gait
Eye Contact
Body Position
Physical Appearance
Touch

39
Q

referred to as ”talking with hands”

sign language

pacing back and forth, tapping hands/foot

A

Gesture

40
Q

generally interpreted as indicating interest and attention

A

Eye contact

41
Q

a simple yet MOST POWERFUL means of non verbal communication

A

Touch

42
Q

Some Purpose of touch (kung ano imo madumduman)

A

Connects people
Provides affirmation (verification/confirmation)
Gives reassurance hope & encouragement
Shows warmth
Communicates caring
Provides stimulation (inspiration/motivation) - can be physiological (stimulate baby to cry, contraction) or emotional (moral support)
Decreases loneliness
Increases self esteem

43
Q

Before Touching the Patient what should you do?

A

Seek permission

44
Q

type of communication with the use of electronic devices.

A

Electronic Communication

45
Q

Examples of Electronic Commu

A

telephone, cellphone, computers, televisions, and emails

46
Q

simplest form of telecommunication system

A

telephone

47
Q

– load information to be synchronized with the hospital’s IT system

A

cellphone

48
Q

schedule and confirm appointments, report lab results, conduct client education

A

email

49
Q

sometimes called EFFECTIVE COMMUNICATION

A

therapeutic Communication

50
Q

A purposeful & goal-directed communication creating a beneficial outcome for the client -> “helping relationship”

A

Therapeutic Communication

51
Q

4 Goals of Therapeutic Communication

A
  1. Develop trust
  2. Obtain and Provide Information
  3. Explore Feelings
  4. Show caring
52
Q

7 Elements of Therapeutic Communication

A

Warmth
Caring
Genuineness
Empathy
Acceptance & Respect
Self Disclosure
Active Listening

53
Q

makes the patient feel relaxed, welcomed & unjudged

A

warmth

54
Q

makes the patient feel relaxed, welcomed & unjudged

A

warmth

55
Q

makes client feel important

A

caring

56
Q

lets clients know that they can be themselves, comfortable

A

acceptance and respect

57
Q

encourages a reciprocal trust between nurse and client - when patient discloses life story, the nurse can do the same to show that they trust thw patient

A

Self Disclosurr

58
Q

4 Phases of a Therapeutic Relationship

A

Preinteraction Phase (Planning Stage)
Orientation Phase (Introductory Phase)
Working Phase
Termination Phase

59
Q

Goal of Orientation phase

A

develop trust and security within N-P rs

60
Q

9 TECHNIQUES OF THERAPEUTIC COMMUNICATION

A

Clarifying/ Validating
Open-ended Questions
Giving Informations
Reflecting
Paraphrasing/ Restating
Summarizing
Focusing
Silence

61
Q

A method of making the client’s broad overall meaning of the message more understandable.

A

Clarifying/Validating

62
Q

the nurse can restate the basic message or confess confusion and ask the client to repeat or restate the message.

A

Clarifying/Validating

63
Q

Asking broad questions that lead or invite the client to explore thoughts or feelings. (not answerable by yes or no)

A

Open Ended Questions

64
Q

Therapeutic Comm technique

specify only the topic to be discussed and invite answers that are longer than one or two words.

A

Open ended Questions

65
Q

Providing, in a simple and direct manner, specific factual information the client may or may not request.

A

giving information

66
Q

Directing ideas, feelings, questions, or content back to clients to enable them to explore their own ideas and feelings about a situation

A

Reflecting

67
Q

the MOST EFFECTIVE element of therapeutic communication

A

Active Listening

68
Q

Actively listening for the client’s basic message and then repeating those thoughts and/or feelings Because tactile contacts vary considerably among individuals, families and cultures, the nurse must be sensitive to the differences in attitudes and practices of clients and self.

A

Paraphrasing/ Restating

69
Q

Stating the main points of a discussion to clarify the relevant points discussed.

This technique is useful at the end of an interview or to review a health teaching session. It often acts as an introduction to future care planning.

A

summarizing

70
Q

Helping the client expand on and develop a topic of importance. It is important for the nurse to wait until the client finishes stating the main concerns before attempting to focus.

A

Focusing

71
Q

accepting pauses or silences that may extend for several seconds or minutes without interjecting any verbal response.

A

Silence

72
Q

The process of listening attentively while someone else speaks, paraphrasing, and reflecting back what is said and withholding judgment and advice.

A

Active Listening

73
Q

the MOST EFFECTIVE communication technique

A

Listening

74
Q

Barriers to Communication

A

Cliche
False Reassurance
Judgmental Response
Giving Common Advice
Stereotyping
Belittling
Being Defensive
Probing
Changing the Subject

75
Q

phrases or statements used without thinking of the impact on the other person

we use phrases that are common, sometimes in the form of expressions but it already mean something to a person

A

Clichè

76
Q

assurances which are not founded in reality.

A

False Reassurance

77
Q

giving opinions based on the nurse’s personal value system & imply right or wrong

A

Judgmental Response

78
Q

offering personal rather than professional opinion. Telling the client what he should do which may not be an expert advice.

compliments “reflecting” as therapeutic communication

first thing nurses invest is TRUST so if our advice fails, this trust fails too

A

Giving Common Advice

79
Q

categorizing the client & ignoring individual differences

A

stereotyping

80
Q

conveying to the person that his thoughts or feelings really have no value your idea is wrong!” - indirectly correcting the information

A

Belittling

81
Q

attempt to protect self or another person from negative comments

patient: nurse, ka mga tamaran gid d bala sila, kagina pa ko ga panawag wala gid sila ga abot

nurse: maam sir im very sorry what can i do to help you? - Do not justify your wrongdoings!!! - “if you need something please just call me”

A

Being Defensive

82
Q

asking for information chiefly out of curiosity rather than with the intent to assist the client.

A

Probing

83
Q

directing the communication into areas of self-interest rather than client’s concerns

A

changing the subject

FUNDA LEC (MIDTERM complete) (6 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions