Mandatory Competencies Flashcards

1
Q

What does a D&B / FAME report provide you?

A

These reports provide a high level analysis on the covenant’s financial health. It is a good indication when assessing the tenants of a property.

I always make sure to advise the client that I am not qualified, and that they should seek professional advice

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2
Q

As your client is a limited company, what would be included in their statutory accounts?

A

Balance Sheet: This provides a snapshot of the company’s financial position at a specific point in time, showing its assets, liabilities, and equity.

Profit and Loss Account: This summarizes the company’s revenues, expenses, and profits or losses over a specific period, usually the financial year.

Cash Flow Statement: This shows the movement of cash and cash equivalents into and out of the company.

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3
Q

What is the difference between a balance sheet and a profit and loss account?

A

Balance sheet shows a company’s financial position at a specific point in time, including assets, liabilities, and equity.

Profit and loss account summarizes a company’s financial performance over a period, showing revenues, expenses, and resulting profit or loss.

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4
Q

What is the importance of a credit check on a tenant?

A

This assesses the financial stability and creditworthiness of potential tenants

Financial Stability - Helps determine whether the applicant can afford the rent or mortgage payments reliably. Reduces risk

Tenant Selection - Helps in selecting reliable tenants who are more likely to pay rent on time.

Loan Approval - A positive credit history increases the likelihood of loan approval and may result in more favourable loan terms.

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5
Q

What is your firm’s business plan and long term strategy?

A

Committing to achieve net zero by 2027

Committed to improving wellbeing of staff and greater diversity

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6
Q

What are the roles of third party determiners?

A

Arbitration and Independent Expert.

Arbitrator uses information provided by the representatives of the tenant and landlord and makes a decision using the information provided.

An independent expert makes their own investigations and use their own knowledge and experience to reach a decision.

Arbitrator cannot be sued. An independent expert can be sued as they owe a duty of care.

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7
Q

What is Alternative Dispute Resolution (ADR)?

A

Is a proces such as arbitration or independent expert used to resolve disputes in the real estate outside of court litigation.

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8
Q

How do you take responsibility in your team?

A

In my team I have the responsibility to be up to date with my knowledge of the market. In terms of transactions. I have an up to date schedule of deals that I update regularly by speaking to other agents.

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9
Q

What are the 9 protected characteristics within the Equality Act 2010.

A
  1. Gender reassignment
  2. Sex
  3. Sexual orientation
  4. Age
  5. Disability
  6. Race
  7. Religion and belief
  8. Marriage and partnership
  9. Pregnancy and maternity
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10
Q

What is unconscious bias and how would you manage this?

A

Unconscious bias is associations we hold which are deeply ingrained and outside of our conscious awareness or control.

As in my example through having a diverse work environment, as people are exposed to different backgrounds of people, it raises awareness and reduces the influence.

Another example is going through CVs with no names on them.

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11
Q

Provide an example of an inclusive environment?

A

Prayer rooms

Step free access

Bright coloured walls

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12
Q

What is the characteristics of a good team player?

A

Someone that..

Listens to others ideas
Discusses ideas as a team
Respects others
Helping by encouraging teamwork
Communicating effectively
Sharing information

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13
Q

Why is the RICS addressing diversity and inclusion

A

After Birchard’s review of the RICS which mentions the need for an increased focus.

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14
Q

What is Knight Franks business plan?

A

Profit
Maintain being one of the market leading advisors
Sustainability

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15
Q

Name a UK / International accounting body

A

UK GAAP (UK Generally Accepted Accounting Practice)

IFRS (International Financial Reporting Standards)

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16
Q

What is EBITDA

A

Earning Before Interest Tax Depreciation Amortization

17
Q

Provide an example of your communication skills

A

During the disposal stage, I would call up agent to understand their thoughts and progress with their clients. I would then use this information to create an interest schedule for the property.

18
Q

Provide an example of where you provided good client care

A

I would provide my client with regular updates on recent transactional evidence in the market. Making sure to filter out any confidential information.

19
Q

What is Biodiversity Net Gain?

A

Biodiversity net gain (BNG) means ensuring development projects increase biodiversity rather than reducing it.

e.g. more green spaces in projects.

From Feb 2024 it will be compulsory for all developments to provide atleast 10% BNG secured for at least 30 years.

20
Q

In what instances would you not need an EPC

A

5% loss in value due to changes

Unheated buildings

Religious building

Listed building - changes impact the appearance

Building to be demolished

21
Q

When is EPC required for a building?

A

Required for all commercial buildings over 50 sq m

when…

Built
Sold
or leased for more than 6 months

22
Q

What is MEES?
How can it impact your clients decision?

A

Minimum Energy Efficiency Standard

Clients are very cautious with the EPC rating and MEES as it is a hot topic.

Many clients will not invest into properties with an EPC grade lower than a B as they prioritise sustainability.

They also consider the additional cost of improving the EPC of the building.

23
Q

What is BREEAM?

A

Building Research Establishment Environmental Assessment Method

Voluntary assessment tool to rate commercial buildings

Ratings include: Pass, Good, Very Good, Excellent and Outstanding.

Considers energy, water use, materials, transport links and wellbeing.

24
Q

Benefits of Alternative Dispute Resolution?

A
  1. Speed
  2. Greater opportunity for negotiation
  3. Quality decision made
25
Q

What is Mediation?

A

This is the process of bringing in a neutral mediator who facilitates discussions between parties.

26
Q

How does duty of care differ to client care?

A

Duty of care - essentially ensures you are not negligent

client care – managing expectations.

27
Q

What are the proposed MEES changes

A

From April 2018 - It was unlawful to grant a new lease for properties with an EPC grade of F or G.

From April 2023 - It is unlawful to continue letting a property with an EPC grade of F or G.

Landlords need to take action even if the lease has not expired.

28
Q

When do disputes arise in your role?

A

For example when trying to agree the level of liability.

From my personal experience I have seen clients request quite sum of liability which KF could not agree to.

Our policy of liability is that it is the higher of £1m or 10x the fee.

29
Q

What can you do in the instance that negotiations break down?

A

If negotiations break down. You have the ability to appoint ..

Arbitrator
independent Expert
Mediator

30
Q

How can a conflict be avoided?

A

Via..

Conflict Management
Conflict Avoidance

31
Q

Why is good conflict management important?

A

As this ensures that objectives are met. It ensure that a high standard of service is provided which is part of the rules of conduct

32
Q

Why might you prefer to pursue ADR rather than litigation through the Courts?

A

Typically, cheaper and quicker than litigation

Can be a confidential process

33
Q

How would you bill your client appropriately?

A

I would look at the ToE and assess how our agreement was agreed.

34
Q

How does a company (or Knight Frank) achieve net zero?

A

1 - Reduce the operational energy usage
2 - Increasing the supply of renewable energy
3 - Offsetting any remaining carbon (hot topic - as this could allow business to look ‘eco-friendly’ without cutting emissions).This is greenwashing
4 - Setting net zero targets

35
Q

What is Climate Change Levy (CCL)?

A

This is a tax on the energy delivered to non-domestic users. This money is forwarded onto the UK Treasury which is estimated to be around c.£1.9 bn a year.