Welcome to ServiceNow

Question 1

What is the primary way to interact with applications, records, and data in a ServiceNow instance?

Answer 1

Next Experience Unified Navigation

Question 2

T or F? There are no additional licensing costs associated with the Employee Center.

Answer 2

TRUE

Question 3

T or F? Employee Center is for Internal employee use only?

Answer 3

TRUE

Question 4

T or F? Service Portal can be used by both internal and external employees?

Answer 4

TRUE

Question 5

What are the 4 workflows?

Answer 5

IT/Customer/Creator/Employee (ICCE)

Question 6

Which ServiceNow Platform interface improves employee productivity and is a platform for communication, engagement, and content experiences?

Answer 6

Employee Center

Question 7

The top part of the landing page is called? (The are with logo, all, favorites, global asearch, home, workspaces help, etc.)

Answer 7

Unified navigation header

Question 8

The ‘Home’ link on the unified navigation header is also known as the?

Answer 8

Contextual App Pill

Question 9

The maximum number of items displayed in your ‘History’ tab is?

Answer 9

30

Question 10

What is not saved in your ‘History’ tab?

Answer 10

UI Pages and non-standard interfaces

Question 11

A suite of tools displayed in a single-pane view that help resolve customer problems and provide answers to questions they may have is called?

Answer 11

A workspace

Question 12

Displays records from a table in the Platform?

Answer 12

A List

Question 13

Rows in a list view represent?

Answer 13

A record

Question 14

Each column in a list view represents?

Answer 14

One field in a record

Question 15

Displays fields from one record, where users can view and edit the record data

Answer 15

A Form

Question 16

Preference allow you to configure what 3 things?

Answer 16

Accessibility, display, and notifications

Question 17

The hamburger icon is really called what?

Answer 17

Context Menu

Question 18

The hamburger icon on a form is referred to as what?

Answer 18

Additional Actions

Question 19

If the view is anything other than the Default view, the view name appears how? Fomat?

Answer 19

The view name appears in brackets beside the table list title (ex. Incidents View: Mobile).

Question 20

How can you tell that you have a personalized list view?

Answer 20

A dot will appear on the gear icon. Or, hover over the icon and “Update Personalized List” will appear.

Question 21

What are the 3 components that make up a filter condition?

Answer 21

Field, Operator, and Value (FOV)

Question 22

Are tabs considered a Related List. True or False?

Answer 22

TRUE

Question 23

A formatter is what?

Answer 23

Is an element used to display information that is not a field on a record. Ex: worknotes and past activities

Question 24

Away to view related data about the selected record that may not display on the form?

Answer 24

Related links

Question 25

In the Personalized Form area can you hide manadatory fields? T or F?

Answer 25

FALSE

Question 26

How would you select which fields on a form you want to display?

Answer 26

Select Personalize Form

Question 27

Any record that can be assigned to or completed by a user in ServiceNow

Answer 27

A Task

Question 28

Which feature facilitates synchronous collaboration within one record?

Answer 28

User Presence

Question 29

Which tab would you use to communicate to stakeholders and document activities through the task’s lifecycle?

Answer 29

Notes tab

Question 30

Which tab in the Report Designer allows you to group data by a specific field(s)?

Answer 30

Configure tab

Question 31

What are the two options to distribute a report?

Answer 31

Add to Dashboard and Export to PDF

Question 32

What is Common Services Data Model (CSDM)?

Answer 32

A framework for the CMDB

Question 33

Where do you go to create a new table?

Answer 33

Table & Columns and Tables modules

Question 34

Can a custom table be a base table?

Answer 34

Yes