Ch2: ServiceNow Platform

Question 1

A (n) ________ is a set of installed applications on a ServiceNow instance before any configuration or customization has been done.

Answer 1

Baseline implementation

Question 2

A (n) ________ is a copy of a ServiceNow enviornment that is specific to a customer.

Answer 2

Instance

Question 3

A ____ instance is where personas such as implementers test their changes before moving to production.

Answer 3

Test

Question 4

A ___ instance is where personas such as admins and implementers configure and build applications.

Answer 4

Development

Question 5

True or false: A large percentage of our customers host their instance on-site at their location.

Answer 5

False - this is rare

Question 6

True or false: ServiceNow instances are generally “multi-tenant”, meaning they are shared with other customers.

Answer 6

False - they are “single-tenant”.

Question 7

True or false: A non-production instance is where employees do their work and support their organizations.

Answer 7

False - Prod

Question 8

Each customer organization receives a minimum of how many instances of ServiceNow?

Answer 8

Two

Question 9

True or false: Configurations within an instance can primarily be done without code.

Answer 9

TRUE

Question 10

True or false: Customizations within an instance can primarily be done without code.

Answer 10

FALSE

Question 11

What allows a customer to package up changes (configurations & customizations) and move them into production?

Answer 11

Update Sets

Question 12

True or false: In certain situatons, creating tables can cause additional licensing charges to a customer?

Answer 12

TRUE

Question 13

Applications or Plug-ins: Only available through the ServiceNow store.

Answer 13

Applications

Question 14

Applications or Plug-ins: Exclusively developed by ServiceNow.

Answer 14

Plugins

Question 15

Applications or Plug-ins: Can be either custom application scope, or in ‘Global’

Answer 15

Plugins

Question 16

Applications or Plug-ins: Usually larger bundles with lots of features.

Answer 16

Applications

Question 17

True or false: You must have a valid license to use specific ServiceNow applications.

Answer 17

TRUE

Question 18

______________ protects applications by identifying and restricting access to application files and data.

Answer 18

Application Scoping

Question 19

_____________ provide additional optional functionality within a ServiceNow instance, like applications, workspaces, and demo data.

Answer 19

Plugins

Question 20

True or false: Some plugins include demo data which are sample records designed to illustrate plugin features for common use cases.

Answer 20

TRUE

Question 21

How can you explore an application before purchasing?

Answer 21

Use a personal developer instance OR use a non-prod instance.

Question 22

Applications and application features can or cannot be activated via plugins on the ServiceNow store?

Answer 22

Can

Question 23

If you cannot find a plugin by searching for the name or ID, can you request it from ServiceNow store?

Answer 23

Yes