Theme 1.4.4

Question 1

Bonus

Answer 1

a payment in addition to the basic wage for reaching targets or in recognition for service

Question 2

Commission

Answer 2

percentage payment on a sale made to the salesperson

Question 3

consultation

Answer 3

listening to the views of employees before making key decisions that affect them

Question 4

delegation

Answer 4

the passing of authority further down the managerial hierarchy

Question 5

empowerment

Answer 5

giving official authority to employees to make decisions and control their own work activities

Question 6

hawthorne effect

Answer 6

the idea that workers are motivated by recognition given to them as a group

Question 7

Hygiene factors

Answer 7

things at work that result in dissatisfaction

Question 8

job enlargement

Answer 8

giving an employee more work to do of a similar nature

Question 9

job enrichment

Answer 9

giving employees greater responsibility and recognition by ‘vertically’ extending their work role

Question 10

job rotation

Answer 10

the periodic changing of jobs or tasks

Question 11

maslows hierarchy of needs

Answer 11

the order of peoples needs starting with basic human requirements

Question 12

motivated

Answer 12

the desire to take action to achieve a goal

Question 13

motivators (herzbergs)

Answer 13

thing at work that result in satisfaction

Question 14

payment by results

Answer 14

payment methods that reward workers for the quantity and quality of work they produce

Question 15

performance-related pay (PRP)

Answer 15

a payment system designed for non-manual workers where pay increases are given if performance targets are met

Question 16

piece rates

Answer 16

a payment system where employees are paid an agreed rate for every item produced

Question 17

profit sharing

Answer 17

where workers are given a share of the profits, usually as part of their pay

Question 18

scientific management

Answer 18

a theory that suggests there is a ‘best way’ to perform work tasks

Question 19

self-actualisation

Answer 19

a level in mallows hierarchy where people realise their full potential

Question 20

team working

Answer 20

organising people into working groups that have a common aim