Week 10 & Week 11 - Crisis Response & Crisis Leadership

Question 1

Why does crisis response matter? (5)

Answer 1

• Efficiency
• Effectiveness
• Reputation
• Stakeholder expectations
• Crises might not totally be able to be prevented

Question 2

In order for information to be of value, it must be? (3)

Answer 2

Timely, Accurate, Reliable

Question 3

What does SMART in SMART objectives stand for?

Answer 3

S - Specific
M - Measured
A - Action Oriented
R - Realistic
T - Time Sensitive

Question 4

What are the Mitigation Strategies? (3)

Answer 4

• Minimize damage
• Contain the crisis quickly
• Return the organization to normal

Question 5

Is a leadership role the same thing as being a leader?

Answer 5

NO

Question 6

True or False - An organization’s senior leadership is key before, during, and after a crisis, and its quality can determine the length, severity, and ultimate consequences of the crisis

Answer 6

TRUE

Question 7

What is involved in providing Effective Leadership? (4)

Answer 7

Vison, Direction, Coordination, (Motivation)

Question 8

What does Effective Leadership do?

Answer 8

Facilitates constructive processes for working together, engaging stakeholders.

Builds Relationships and Trust