Week 14 - Organizational Learning Flashcards
What is Single Loop Learning?
The detection and correction of an error without changing basic underlying organizational norms.
- Corrections made instinctively by responding to conditions in the best possible way
- Learning is facilitated by adjustments made along the way
What is Double Loop Learning?
Involves the detection and correction of an error AND a change in basic underlying organizational norms
- Usually occurs after thoughtful reflection
- It not only changes practice but fundamental organizational beliefs and culture
- It can cause organizational leaders to re-think “It could never happen to us.”
What are the ‘ingredients’ of learning? (5)
- Systems Thinking
- Personal Mastery
- Mental Models
- Building Shared Vision
- Team Learning
When is the best time to learn from a crisis? Why?
- Shortly after it has occurred.
- Waiting too long could cause the sense of urgency for learning to dwindle
- Learning requires feedback
When should plans be reevaluated?
After a crisis
What should be understood about a crisis when making decisions?
How and why the decisions were made.
What are the ways for information to be captured and shared? (4)
- Debriefings
- After-Action-Reports
- Post-Incident Analysis and Reviews
- Technology
What or Where is the first place to start when attempting to learn?
The internal and external landscape.
