PURCOMM Flashcards

1
Q

use variety of comm forms
primary form of comm

A

COMMUNICATION

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2
Q

5 COMM SKILLS

A

LISTENING
SPEAKING
READING
WRITING
VIEWING

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3
Q
  • interaction between 1,2, or groups
A

COMMUNICATION

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4
Q

SMR

A

SENDER - MESSAGE - RECEIVER

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4
Q

encoding

A

SENDER

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5
Q

content

A

MESSAGE

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6
Q

decoding

A

RECEIVER

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7
Q
A
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7
Q

includes, e-mails, social media, books, magazines

A

WRITTEN

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7
Q

INC F2F, TELEPHONE, READIO, TV

A

VERBAL

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8
Q

GRAPHS, CHARTS, MAPS, LOGOS
- TO SUPPORT WRITTEN COMMUNICATION

A

VISUALIZATION

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8
Q

INCS BODY LANGUAGE, GESTURES, HOW TO ACT

A

NON-VERBAL

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8
Q
A
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9
Q
A
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9
Q

THE DESIRED OUTCOME OR GOAL OF ANY COMMUNICATION PROCESS IS

A

MUTUAL UNDERSTANDING

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10
Q

a message is sent through a communication channel

A

THE COMMUNICATION PROCESS

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11
Q

4 COMM MODEL

A

ARISTOTLE
LASWELL
SHANNON-WEAVER
DAVID BERLO

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11
Q

model more focused on public speaking than interpersonal comm

A

ARISTOTLE

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11
Q

5 ELEMENTS OF ARISTOTLE

A
  1. SPEAKER
  2. SPEECH
  3. OCCASION
  4. AUDIENCE
  5. EFFECT
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12
Q

MODEL OF 5 W’S

A

LASWELL’S MODEL

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12
Q

LASWELL MODEL

A

WHO - COMMUNICATOR
SAYS WHAT - MESSAGE
IN WHICH CHANNEL - MEDIUM
TO WHOM - RECEIVER
WITH WHAT EFFECT - EFFECT

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13
Q

THE MODEL WAS DEVELOPED TO IMPROVE TECHNICAL COMM

A

SHANNON - WEAVER MODEL

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13
Q

A MODEL THAT DESCRIBES THE COMPONENTS OF A BASIC PROCESS OF COMMUNICATION (SMCR)

A

BERLO’S MODEL

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13
Q

SKILL OF AN INDIVIDUAL TO COMMUNICATE

A

COMM SKILLS

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14
Q

ATTITUDE TOWARDS AUDIENCE

A

ATTITUDES

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14
Q

NEEDS TO BE KNOWLEDGEABLE ABOUT THE SUBJ/TOPIC

A

KNOWLEDGE

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15
Q

VARIOUS ASPECTS OF SOCIETY

A

SOCIAL SYSTEM

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15
Q

IT COMES UNDER THE SOCIAL SYSTEM

A

CULTURE

16
Q

SENDER OF MESSAGE

A

ENCODER

16
Q

BODY OF A MESSAGE

A

MESSAGE CONTENT

17
Q

includes language, gesture, body lang

A

ELEMENTS

18
Q

WAY IN WHICH MESSAGE IS CONVEYED

A

TREATMENT

18
Q

MESSAGE HOW IT IS ARRANGED

A

STRUCTURE

18
Q

THRU THE FIVE SENSES

A

CHANNEL

19
Q

ONE WHO RECEIVES MESSAGE AND DECODES IT

A

DECODER

20
Q

THINKS ABOUT THE CONTENT OF THE SOURCE

A

RECEIVER

21
Q

BELIEVES THAT THE SOURCE AND RECEIVER SHOULD BE ON THE SAME LEVEL

A

BERLO’S M

22
Q

3 COMMON CHANNELS

A

ENCODING
DECODING
FEEDBACK - final part of comm

23
Q

6 CATEGORIES OF BARRIER COMM (LPPPSA)

A

LANGUAGE BARRIERS
PSYCHOLOGICAL BARRIERS
PHYSIOLOGICAL BARRIERS
PHYSICAL BARRIERS
SYSTEMATIC BARRIERS
ATTITUDAL BARRIERS

23
Q

LANGUAGE AND LINGUISTIC ABILITY BARRIER

A

LANGUAGE BARRIERS

23
Q

PSYCHOLOGICAL STATE OF COMMUNICATORS CAN AFFECT HOW MESSAGE IS SENT

A

PSYCHOLOGICAL BARRIERS

24
Q

RECEIVERS PHYSICAL STATE

A

PHYSIOLOGICAL BARRIERS

24
Q

GEOGRAPHIC DISTANCE BETWEEN S AND R

A

PHYSICAL BARRIERS

25
Q

INEFFECIENT INFO SYSTEMS

A

SYSTEMATIC BARRIERS

25
Q

PERCEPTIONS THAT PREVENT PEOPLE TO COMMUNICATE

A

ATTITUDAL BARRIERS

26
Q

7 Cs OF EFFECTIVE COMM

A

BE:
CLEAR
CONCISE
CONCRETE
CORRECT
CONSIDERATE
COMPLETE
COURTEOUS

27
Q

TRUTHFUL AND RESPONSIBLE WAY OF COMM

A

ETHICAL COMM

28
Q

3 TYPES OF FORMAL COMM (VHD)

A

VERTICAL - up and down (BOSS-YOU-EMPLOYEES)

HORIZONTAL - flows across a structure (YOU-COWORKERS)

DIAGONAL - in any direction

28
Q

makes international comm and business management easier

A

GLOBALIZATION

28
Q

manners and behavior acceptable in international and social business situations

A

INTERNATIONAL BUSINESS ETIQUETTE

28
Q

also referred as the study of global comm or transnational comm

A

INTERNATIONAL COMM

29
Q

directly affected by the process of globalization

A

GLOBAL COMM

30
Q

4 MAJOR BENEFITS OF INTERNATIONAL COMM
(MSTI)

A
  1. MORE MARKETS TO REACH
  2. MORE SUPPLIERS TO ACCESS
  3. MORE TALENT TO HIRE
  4. MORE IDEAS TO HARNESS
31
Q

3 BARRIERS OF INTERNATIONAL COMMUNICATION
(GLC)

A

GOVERNMENTAL BARRIERS
LANGUAGE
CULTURAL DIFFERENCES

31
Q

INFO IS IMPLIED (COLLECTIVIST)

A

HIGH CONTEXT COMM

31
Q

COMM IS EXPLICIT (INDIVIDUALISTIC)

A

LOW CONTEXT COMMUNICATION

32
Q

focus on one agenda item after another

A

SEQUENTIAL

32
Q

flow of time is viewed as a sort of circle

A

SYNCHRONIC

33
Q

readily showing emotions

A

AFFECTIVE

34
Q

DO NOT TELEGRAPH THEIR FEELINGS

A

NEUTRAL

34
Q

subset of language as defined by purpose and setting

A

REGISTER

34
Q

also called “LECT” is a specific form of language or language cluster

A

VARIETIES

35
Q

PERCEIVED ATITTUDE AND LEVEL OF FORMALITY

A

LANGUAGE REGISTERS

35
Q

language is fixed and static

A

FROZEN

35
Q

used in official and ceremonial settings

A

FORMAL

36
Q

language used to seek assistance

A

CONSULTATIVE

37
Q

language used between friends

A

CASUAL/INFORMAL

38
Q

language of people that share a close relationship or bond

A

INTIMATE