12. VERBAL COMMUNICATION OF DATA

Question 1

used to elicit the client’s feelings and perceptions. They typically begin with the words “how” or “what.”

Answer 1

OPEN-ENDED QUESTIONS

Question 2

questions to obtain facts and to focus on specific information. The client can respond with one or two words. They typically begin with the words “when” or “did.”

Answer 2

CLOSE-ENDED QUESTIONS

Question 3

to provide the client with a list of words to choose from in describing symptoms, conditions, or feelings.

Answer 3

LAUNDRY LIST

Question 4

helps you to clarify information the client has stated; it also enables you and the client to reflect on what was said.

Answer 4

REPHRASING

Question 5

encourage client verbalization

Answer 5

WELL-PLACED PHRASES

Question 6

information from what the client tells you and what you observe in the client’s behavior may elicit more data or verify existing data.

Answer 6

INFERRING

Question 7

Make sure that you answer every question as thoroughly as you can. If you do not know the answer, explain that you will find out.

Answer 7

PROVIDING INFORMATION