QA And QC

Question 1

What’s QA

Answer 1

Quality Assurance

Question 2

What’s QC

Answer 2

Quality control

Question 3

What is QA ?

Answer 3

QA is a procedure or system which is followed in
order to achieve the desired level of quality

Quality assurance is process led and
focuses on defect prevention

Question 4

What does an effective quality assurance procedure involve ?

Answer 4

An effective quality assurance procedure involves:
• Measurement of variables
• Comparisons with specifications
• Constant monitoring of processes
• Using feedback loops to prevent errors

Question 5

What is a flowchart and what does it do ?

Answer 5

• A flowchart is a type of diagram thatshows a workflow or process and is
usually read top to bottom, left to right

• They highlight critical control pointsand allow feedback

Question 6

How do flowcharts help manufacturers ?

Answer 6

Flowcharts help manufacturers to
identify possible problems such
as bottlenecks

Question 7

What’s a Gantt chart ?

Answer 7

Gantt charts are named after their inventor, Henry
Gantt in the early 19th century

Question 8

What is total quality management ?

Answer 8

Based on principles of Kaizen, Total Quality Management (TQM) is a customer focused, process centred strategy

Question 9

What are the key features of Total quality management ?

Answer 9

Key features include:

• Integrated strategies and systems
• Employee involvement
• Communication
• Constant feedback
• Continuous improvement