Consumer Rights Act

Question 1

s.9 CRA

Answer 1

Satisfactory Quality

Question 2

s.10 CRA

Answer 2

Fit for purpose

Question 3

s.11CRA

Answer 3

As described

Question 4

s.20 CRA

Answer 4

Short term right to reject
Refund within 30days

Question 5

s.23 CRA

Answer 5

Right to repair or replacement
Cost paid by trader

Question 6

s.24 CRA

Answer 6

Right to final price redution or rejection
- if outisde of 30days but within 6 months
- If outside of 6monthes - Consumer must prove fault was there at delivery - Then can claim at Small claims court

Question 7

s.49 CRA

Answer 7

Trader must preform service with reasonable skill and care

Question 8

s.50 CRA

Answer 8

Information is binding where consumer relies on it

Question 9

s.51CRA

Answer 9

Where a price not arraged beforehand
Service must be provided for reasoable price

Question 10

s.52 CRA

Answer 10

Unless a timescale has been agreeded beforehand
Service must be carried out within a reaonable time

Question 11

s.55 CRA

Answer 11

Trader should redo inadequate element or perform whole service again at no extra cost

Question 12

s.56 CRA

Answer 12

Where a repeat performance is not possible, the consumer can claim a price reduction up to 100%

Question 13

s.62

Answer 13

Unfair terms are not binding on consumer unless reasonable