16. Communication Management (Knowledge Area 7)

Question 1

interactive communication

Answer 1

= multidirectional exchange between the sender and receiver

Question 2

push communication

Question 3

Project communications management is about ____.

Answer 3

preventing misunderstandings and miscommunications.

Question 4

The project manager has decided that he will send the project status reports to the stakeholders using emails and memos. The stakeholders will not have to request any of the information; the project manager will just send it to them.

What communication method does this illustrate?

Answer 4

push communication

= when information is sent directly to the recipient

Question 5

pull communication

Answer 5

= sender acquires the information at his or her own time using things such as a web portal

Question 6

During project communications the receiver is having difficulty understanding the message. Which of the following can cause a message not to be understood by the receiver?

Answer 6

noise

Question 7

The project manager has reviewed the stakeholder register and has concluded that there are 17 stakeholders on the project. After speaking with a few of them, he added four more stakeholders. How many communication channels are there currently on the project?

Answer 7

communications formula is N(N-1)/2.

Replacing N with 21 stakeholders currently will give you 21(21-1)/2 = 210.

Question 8

The project manager is working on a multinational project and has met with the company’s senior management during a private meeting to discuss the project’s performance. They have indicated that they are very happy with the progress and would like the meetings to be shorter next time.

What process best describes this scenario?

Answer 8

manage communications

Question 9

Process: Manage Communications

Answer 9

Process that ensures the timely and appropriate collection, creation, management, and disposition of project information

Question 10

What is it called when a project manager builds a consensus and overcomes obstacles when managing a group?

Answer 10

facilitation = building consensus and overcoming obstacles

Question 11

The project manager would like the team to actively listen during project meetings. How would the project manager know if active listening is taking place?

Answer 11

acknowledging, clarifying and confirming information

Question 12

When conducting the process of manage communication what does the project manager circulate to the stakeholders throughout the process?

Answer 12

Work Performance Reports (aka Status Reports or Progress Reports) as specified in the communication management plan.

Question 13

The project manager is giving a presentation to a large group of senior stakeholders. The project manager knows that his communication skills make a big difference during the presentation.

What type of communication skills are gestures, tone of voice, and facial expressions?

Answer 13

non-verbal

Question 14

The project manager has collected the work performance data and has created the work performance report. The project manager distributes this status report according to the communication management plan.

What tool best describes this?

Answer 14

project reporting

Question 15

Tool: Project Reporting

Answer 15

Tool that is used used to manage communication to collect and distribute project information.

Question 16

What does interacting with others to exchange information and develop contacts mean?

Answer 16

netowrking

part of interpersonal and team skills

Question 17

The project manager is currently in the process of manage communications. During this process, what does the project manager do?

Answer 17

Output = Project Communications

The output of the process manage communications process is project communications, which include updating the stakeholders on the performance of the project

Question 18

While conducting communication management on a project, the project manager has determined that the communication management plan is not adequate for the project, and many stakeholders have complained about the lack of communication. What should the project manager do next?

Answer 18

create a change request to change the plan to better match the communication needs of the project.