Chapter 5: Trouble Shooting Hardware Issues

Question 1

To test your system’s RAM, you should use the?

Answer 1

Windows Memory Diagnostic

Question 2

_______ is technology used in Windows, so that when you install or connect a device, the device is automatically recognized, automatically configured, and the appropriate driver is installed.

Answer 2

Plug and play

Question 3

Drivers used on 64-bit versions of Windows must be?

Answer 3

Digital Signature

Question 4

To easily manage your external devices and printers, you would use the?

Answer 4

Device and printer Folder

Question 5

To keep from always inserting the Windows 7 installation DVD, Windows 7 includes the ________ folder

Answer 5

C:\Windows\System32\DriverStore

Question 6

The component that initialises hardware and finds an operating system to load is the _______ .

Answer 6

Power on Self Test (POST)

Question 7

You can use ________ the to check if unsigned device drivers are in the system area of a computer.

Answer 7

Sigverif.exe

Question 8

When you suspect problems with a disk, you should run the ____________

Answer 8

Error-Checking Took or the chkdsk command

Question 9

A generic name such as Ethernet Control or PCI Simple Communications Controller in the Device Manager usually means that the proper ______ is not loaded.

Answer 9

Drivers

Question 10

If you suspect a problem with the system ROM BIOS, you should the_______ BIOS.

Answer 10

Flash

Question 11

Your system does not boot and you have no lights, sounds, or running fans. Which of the following will most likely NOT cause this problem?

Answer 11

Faulty sound card

Question 12

Your system performance has slowed over time. What can you use to bring some performance back to your system?

Answer 12

Disk Defragmenter

Question 13

A ________ is a device driver that includes a digital signature, which is an electronic security mark that can indicate the publisher of the software and provide information that can show if a driver has been altered.

Answer 13

Signed driver

Question 14

To see if a driver is NOT loaded, you should use the?

Answer 14

Device Manager

Question 15

To roll back a driver, you would use the?

Answer 15

Device Manager

Question 16

When viewing the Device Manager, a downward pointing black arrow means?

Answer 16

A disabled device

Question 17

When viewing the Device Manager, a black exclamation point (!) on a yellow field indicates?

Answer 17

The device is in a problem state

Question 18

You see a device that is listed under Other Devices. What does this mean?

Answer 18

The proper driver is not loaded

Question 19

When you suspect a faulty device, the best method to test the device is to?

Answer 19

Replace with a known good device

Question 20

You install a driver and the system no longer boots, you should ______

Answer 20

Use the Last Known Good Configuration option during startup

Question 21

What does the P.O.S.T function do?

Answer 21

Initialises hardware and finds an operating system to load.

Question 22

What is Interrupt request (IRQ) line numbers?

Answer 22

A signal sent by a device to get the attention of the processor when the device is ready to accept or send information. Each device must be assigned a unique IRQ number.

Question 23

What is Direct memory access (DMA) channels?

Answer 23

Memory access that does not involve the

processor

Question 24

What is Input/output (I/O) port addresses?

Answer 24

A channel through which data is transferred between a device and the processor. The port appears to the processor as one or more memory addresses that it can use to send or receive data.

Question 25

What is Memory address ranges

Answer 25

A portion of computer memory that can be allocated to a device and used by a program or the operating system. Devices are usually allocated a range of memory addresses.