Chapter 4

Question 1

The process by which individuals select, organize, and interpret the input
from their five senses is called:

Answer 1

Perception

Question 2

The person who is trying to interpret some observation that he or she has
just made, or the input from his or her senses is known as the

Answer 2

Perceiver

Question 3

Which statement is false?
A. Accurate perceptions are the prerequisite for good decisions.
B. Interpretations of reality vary among individuals.
C. A supervisor’s perceptions of a worker who is a high performer can influence his or her
treatment of that worker.
D. The inaccuracy of perception has little to do with managing organizational behavior.

Answer 3

D. The inaccuracy of perception has little to do with managing organizational behavior.

Question 4

An abstract knowledge structure that is stored in memory and makes
possible the organization and interpretation of information about a target
population is a

Answer 4

Schema

Question 5

Which of the following is not an impression management tactic?
A. Behavioral matching
B. Flattering others
C. Fundraising
D. Self-promotion

Answer 5

Fundraising

Question 6

Shintaro Tagawa has been assigned to a committee that is charged with
responsibility for selecting his company’s new finance information system.
The committee will meet with three different vendors. Each vendor will have
two hours to present a product demonstration and answer questions.
During the first ten minutes of his presentation, Vendor B couldn’t get his
PowerPoint demonstration to work. When a committee member asked him a
question about the product, he replied that he would check it out and get
back to him in a few days. At that point, Shintaro tuned him out and went to
get more coffee. Shintaro appears to be demonstrating which type of bias?
A. Contrast effect
B. Similar-to-me effect
C. Primacy effect
D. Halo effect

Answer 6

Primacy effect

Question 7

Diversity training programs are most likely to be successful when:
A. Training is ongoing or repeated.
B. Training is supplemented by other diversity-related activities in the organization.
C. There are follow-up activities to see whether the training has accomplished its objectives.
D. All of the above.

Answer 7

D. All of the above.

Question 8

Knowledge-of-predictor bias may result in:
A. Impression management
B. Steady-state theory
C. Self-fulfilling prophecy
D Halo effect

Answer 8

Self-fulfilling prophecy

Question 9

Internal attribution assigns the cause of behavior to characteristics such as:
A. Ability, personality, motivation
B. Personality, ability, luck
C. Personality, luck, task difficulty
D. Ability, task difficulty, personality

Answer 9

A. Ability, personality, motivation

Question 10

Jane is an ambitious career woman in her early thirties. About six months
ago, she hired Steven to assist her with marketing projects. Today she
invited him to join her for dinner after work, partly as a reward for working
late during the past few weeks. She also said that she really wanted time
with him in a more relaxed setting to discuss how they could help each
other so she could give him a promotion and a substantial raise. Steven
could interpret Jane’s actions as:
A. Contrast effect bias
B. Hostile work environment sexual harassment
C. Quid pro quo sexual harassment
D. None of the above

Answer 10

C. Quid pro quo sexual harassment