Chapter 13

Question 1

\_\_\_\_\_\_\_\_\_\_ is the ultimate source of an individual's power in an organization.
A. Reward power
B. Informal power
C. Coercive power
D. Legitimate power

Answer 1

D. Legitimate power*

Question 2

Activities in which managers engage to increase their power and pursue goals that favor their individual goals and activities are called \_\_\_\_\_\_\_\_\_\_.
A. Organizational restructuring
B. Organizational policy
C. Organizational politics
D. Organizational ethics

Answer 2

C. Organizational politics

Question 3

Formal power is a reflection of which of the following?
A. Reward power
B. Legitimate power
C. Coercive power
D. All of the above

Answer 3

D. All of the above

Question 4

In the \_\_\_\_ stage of Pondy's model of organizational conflict, one party decides how to react to or deal with a party that it sees as the source of conflict. Also, the parties may try to hurt each other and thwart each others' goals.
A. Manifest conflict
B. Latent conflict
C. Felt conflict
D. Perceived conflict

Answer 4

A. Manifest conflict

Question 5

People with \_\_\_\_\_\_ power are liked because of who they are, not just because of their expertise or their ability to influence people, obtain resources, or achieve their own ends.
A. Charismatic power
B. Referent power
C. Expert power
D. Legitimate power

Answer 5

B. Referent power

Question 6

The ability of the manufacturing function to reduce costs on the production line depends on how well research and development has designed the product. This is an example of which of the following?
A. Task interdependence
B. Overlapping authority
C. Scarcity of resources
D. All of the above

Answer 6

A. Task interdependence

Question 7

Which of the following are factors to assess in order to determine the relative power of different managers in an organization?
A. The sources of power
B. The consequences of power
C. The symbols of power
D. All of the above

Answer 7

D. All of the above

Question 8

Which of the following is not a source of functional and divisional power?
A. Centrality
B. The ability to control uncertain contingencies
C. The ability to control or generate resources
D. Personal reputation

Answer 8

D. Personal reputation

Question 9

Which of the following is a basic form that negotiation may take as groups handle conflict with others?
A. Accommodation
B. Collaboration
C. Compromise
D. All of the above

Answer 9

D. All of the Above

Question 10

Why did IBM’s top managers come from its mainframe division?
A. It generated most of the company’s revenues and profits.
B. The organizational structure was set up that way.
C. The most ethical employees were in the mainframe division.
D. All of the above

Answer 10

A. It generated most of the company’s revenues and profits.

Question 11

Only lower level managers may engage in political behavior to gain promotion or to influence organizational decision making in their favor.
A. True
B. False

Answer 11

B. False

Question 12

Managers can use power to control people and other resources so that they cooperate to achieve an organization’s current goals.
A. True
B. False

Answer 12

A. True

Question 13

Generally, people who possess expert power are not usually promoted up the hierarchy of authority so their informal power always remains informal.
A. True
B. False

Answer 13

B. False

Question 14

A function or division has power over others if it can reduce the uncertainty they experience or manage the contingency or problem that is troubling them.
A. True
B. False

Answer 14

A. True

Question 15

An understanding of an organization’s power structure is necessary for managerial success.
A. True
B. False

Answer 15

A. True

Question 16

To fully understand the power structure of an organization, a manager needs only to analyze the source of expert power.
A. True
B. False

Answer 16

B. False

Question 17

Conflict never increases organizational performance because it exposes the weaknesses in an organization.
A. True
B. False

Answer 17

B. False

Question 18

Managing conflict, like managing politics, is a way to improve organizational decision making and resource allocation, making the organization more effective.
A. True
B. False

Answer 18

A. True

Question 19

No matter how or why conflict arises in an organization, managers can use Pondy’s model to analyze conflict and guide their attempts to manage it.
A. True
B. False

Answer 19

A. True

Question 20

Manifest conflict is the only type of conflict that leaves an “aftermath” that affects the way both parties perceive and respond to future conflict.
A. True
B. False

Answer 20

B. False