1B- Ch. 26

Question 0

intrapersonal communication

Answer 0

communication you have with yourself (self talk)

Question 1

communication

Answer 1

any means of exchanging information or feelings between 2 or more people

Question 2

sender

Answer 2

person or group who wishes to communicate a message to another

**SOURCE-ENCODER

Question 3

encoding

Answer 3

selection of specific signs or symbols (codes) to transmit the message

Question 4

4 components of communication:

Answer 4

sender
message
receiver
response

Question 5

message

Answer 5

what is actually said or written

Question 6

receiver

Answer 6

listener

***DECODER

Question 7

response

Answer 7

the message that the receiver returns to the receiver also called **FEEDBACK

Question 8

brevity

Answer 8

using the fewest words necessary

Question 9

values

Answer 9

standards that influence behavior

Question 10

perceptions

Answer 10

personal view of an event

Question 11

proxemics

Answer 11

study of distance between people in their interactions

Question 12

intimate space

Answer 12

touching to 1 1/2 ft.

Question 13

personal

Answer 13

1 1/2 to 4 ft.

Question 14

social distance

Answer 14

4-12 ft.

Question 15

public distance

Answer 15

12-15 ft.

Question 16

congruent communication

Answer 16

verbal and nonverbal aspects of the message match

Question 17

elderspeak

Answer 17

speech style similar to baby talk that gives the message of dependence and incompetence to older adults

Question 18

boundaries

Answer 18

limits in which a person might act or refrain from acting within a designated time or place

Question 19

therapeutic communication

Answer 19

promotes understanding and can help establish a constructive relationship between the nurse and the client

Question 20

attentive listening

Answer 20

listening actively, using all the senses

Question 21

“helping relationships” two basic goals:

Answer 21

• help clients manage their problems in living more effectively and develop unused or underused opportunities more fully
• help clients become better at helping themselves in their everyday lives

Question 22

4 phases of the helping relationship:

Answer 22

pre-interaction phase
introductory phase
working (maintaining) phase
termination phase

Question 23

(1) pre-interaction phase

Answer 23

nurse planning (name, address, age, medical hx, social hx) prior to interacting with client

Question 24

(2) introductory phase

Answer 24

getting to know one another and developing a nurse-client trust

Question 25

(3) working phase

Answer 25

- exploring and understanding thoughts and feelings about one another - facilitating and taking action

Question 26

(4) termination phase

Answer 26

summarizing or reviewing the process in a positive way can produce a sense of accomplishment

Question 27

3 main fx for a group to be effective:

Answer 27

degree of group unity or cohesion develop and modify its structure to improve effectiveness accomplish its goals

Question 28

task groups

Answer 28

most common type of work-related group nurses belong; nursing committees, nursing service committees, nursing team meetings, nursing care conference groups and hospital staff meetings

Question 29

teaching groups

Answer 29

to impart information to participants; continuing education and client health care groups

Question 30

self-help groups

Answer 30

small, voluntary organization composed of individuals who share a similar health, social or daily living problem

Question 31

self-awareness and growth groups

Answer 31

focus is interpersonal concerns about current situations; study patterns, group process or problem solving

Question 32

therapy groups

Answer 32

work toward self understanding, more satisfactory ways of handling stress and changing patterns of behavior toward health

Question 33

work-related social support group

Answer 33

hospice, emergency and acute care nurses

Question 34

process recording

Answer 34

a verbatim that can be typed or written and includes all verbal and nonverbal interactions of both client and nurse

Question 35

3 common disruptive behaviors reported by nurses:

Answer 35

incivility lateral violence bullying

Question 36

incivility

Answer 36

rude, discourteous or disrespectful behavior that reflects a lack of regard for others

Question 37

lateral violence

Answer 37

verbal and nonverbal abuse between co-workers at the same organizational level

Question 38

bullying

Answer 38

must occur repeatedly (twice/week or more, at least 6 months) targeted at an individual who is unable to defend his/herself

Question 39

SBAR

Answer 39

S.ituation B.ackground A.ssessment R.ecommendations

Question 40

2 types of nonassertive communication:

Answer 40

submissive aggressive

Question 41

what antecedents must be present for communication to occur?

Answer 41

cognition intact nervous system intact interpretation & preceptions

Question 42

metacommunication

Answer 42

communication that indicates how verbal information should be interpreted

Question 43

4 levels of communication:

Answer 43

verbal non verbal meta-communication documentation

Question 44

positive outcomes of communication

Answer 44

``` patient advocacy patient satisfaction improved outcomes patient education shared meaning ```

Question 45

negative outcomes from communication

Answer 45

frustration/anger non-therapeutic response by nurse miscommunication safety issues

Question 46

inter-professional communication

Answer 46

SBAR, documentation, reporting

Question 47

interpersonal communication

Answer 47

therapeutic communication | effective listening and interviewing

Question 48

client outcome for persons with impaired verbal communication:

Answer 48

reduce or resolve the factors impairing the communication

Question 49

assertive communication

Answer 49

includes the use of "i" statements rather than "you" statements. clear, concise, organized and fully informed when verbally presenting a client concern

Question 50

nonassertive (submissive) communication

Answer 50

allow rights to be violated by others | believe their feelings are not important

Question 51

nonassertive (aggressive) communication

Answer 51

blaming and delivered in a rushed manner, thus becoming ineffective and leading to frustration for the nurse and the primary caregiver