1.Basic Communication: Setting the Stage Flashcards
(9 cards)
1
Q
proxemics
A
appropriate body positioning and special relationships
2
Q
paralanguage
A
voice tone and rate of speech, and pauses
3
Q
kinesics
A
posture, eye contact, touching
4
Q
reflection
A
acknowledges a patient’s emotional state
5
Q
legitimation
A
communicates acceptance of and respect for patents emotional experience.
6
Q
patient centered interviewing
A
Experts have defined patient-centered interviewing as “following the patient’s lead to understand their thoughts, ideas, concerns and requests, without adding additional information from the doctor’s perspective.”
7
Q
fundamentals of skilled interviewing
A
Active listening Validation Empowering the patient Nonverbal communication Guided questioning Emphatic responses Reassurance Summarization Partnering
8
Q
autonomic responses
A
flushing, sweating, tearing
9
Q
summarization involves what 3 components
A
acknowledgemnt
verification
correction
