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Funeral Arrangements > 1st Quarter Final Exam (COMPLETE) > Flashcards

1st Quarter Final Exam (COMPLETE) Flashcards

1
Q

4 Contributors to the Death Certificate

A
  • Informant
  • Funeral Director
  • Doctor/Coronor/medical examiner
  • Registrar
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2
Q

Adaptive Funeral Rite

A

A funeral rite that is adjusted to the needs and wants of those directly involved

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3
Q

Arrangement Conference

A

The formal meeting between the funeral professional and the client family during which funeral arrangements are discussed (either pre-need or at-need)

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4
Q

Authorizing Agent

A

Next of kin for a cremation authorization

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5
Q

Bronze

A

a nonferrous metal alloy consisting of 90% copper with tin and sometimes zinc comprising the other 10%.

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6
Q

Casket

A

A rigid container which is designed for the encasement of human remains and is usually constructed of wood, metal, or like material and ornamented and lined with fabric

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7
Q

Ceremonial/Rental Casket

A
  • temporary receptacle for funeral or visitation
  • body is later moved to another container for disposition
  • insert from the casket is removed and the “shell” of the casket is reused
    A casket which is used as a temporary receptacle for the dead human remains for the purpose of visitation and funeral with the intention that the remains will be placed in some other suitable container for permanent disposition, while the casket is intended to be reused
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8
Q

Coffin

A

Utilitarian container designed to hold human remains, often anthropoidal in shape
- greek word ‘kofinos’

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9
Q

Committal Service

A

that portion of the funeral conducted at the place of disposition of dead human bodies

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10
Q

Copper

A
  • nonferrous, malleable, ductile, metallic element
  • a reddish-brown color
  • used in caskets, urns, and vaults
  • noncorrosive qualities
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11
Q

Cot

A

A portable stretcher commonly employed in a transfer vehicle for the moving of the deceased

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12
Q

Cremation

A

heating process which incinerates human remains.

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13
Q

Cremation Jewelry

A

Jewelry made from or containing cremated remains

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14
Q

Crematory

A

a furnace or retort for cremating dead human bodies; a building that houses a retort

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15
Q

Crepe

A

a thin crinkled cloth of silk, rayon, cotton, or wool

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16
Q

Death Certificate

A

A legal document containing vital statistics, disposition, and final medical information pertaining to the deceased

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17
Q

Dispostion

A

the manner in which human remains are finally handled
- Burial
- Cremation
- Entombment
- Donation

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18
Q

Entombment

A

the placing of remains in a crypt or mausoleum

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19
Q

Federal Trade Commission (FTC)

A

agency of federal government created in 1914 to promote free and fair competition by prevention of trade restraints, price fixing, false advertising and other unfair methods of competition

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20
Q

First Viewing (Preview)

A

A private time for the family to view the deceased before public visitation begins

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21
Q

Funeral Ceremony/Funeral Service

A

a funeral where a body is present

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22
Q

Gasket

A

a mechanical seal which fills the space between two or more mating surfaces, generally to prevent leakage from or into the joined objects while under compression

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23
Q

Gasketed Casket

A

caskets that have a thick rubber gasket surrounding the entire lid which creates a sealed enclosure making it more difficult for outside elements to penetrate the interior of the casket.

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24
Q

Gauge

A
  • measurement of thickness of metals; the number of sheets of metal necessary to equal approximately one inch of thickness
  • smaller the gauge= thicker metal & more $
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25
Q

Grave Box

A

An outer enclosure consisting of a body and a one or two-piece lid

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26
Q

Grave Liner

A

An outer enclosure, which offers protection from the earth load but without protection from the elements

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27
Q

Green Funeral

A

a natural eco-friendly approach to death care that utilizes products, services and merchandise that are free of toxic/hazardous materials, are biodegradable or that minimize use of energy.

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28
Q

How much copper is needed in a casket to make it “bronze”?

A

90% copper with tin and sometimes zinc

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29
Q

How much chromium is needed in a casket to make it “stainless steel”?

A

10.5%

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30
Q

Humanistic Funeral

A

a non-religious and personal funeral ceremony.

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31
Q

Information Needed on First Call

A
  • Name of deceased
  • Location of deceased
  • Release Information/Release Number
  • Doctor Information
  • Next of Kin on Record
  • Next of Kin Phone Number
  • Permission to Embalm
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32
Q

Linen

A

fabric made from flax; noted for its strength, coolness, and luster.

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33
Q

Locking Mechanisms

A
  • gasketed caskets: Gasket, Hinges
  • non-gasketed caskets: latch closure, threaded closure, chemical compounds, hermetically sealed, liner insert
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34
Q

Memorial Gathering

A
  • scheduled assembly of family and friends following a death without the deceased present
  • A memorial funeral that is visitation-like
    (no set ritual/program and not body present)
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35
Q

Memorial Service

A

A ceremony commemorating the deceased without the body present

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36
Q

Non-Gasketed Casket

A

metal caskets that are spot-welded and do not have a rubber gasket that sits between the lid and base of the casket.

37
Q

Nonferrous Metal

A

any metal that is not formed from iron
Copper & Bronze
measured in oz per square foot

38
Q

Outer Burial Container

A

Any container which is designed for placement in the grave around the casket including, but not limited to, container commonly known as burial vaults, grave boxes, and grave liners

39
Q

Package Pricing

A
  • Allowable under the FTC
  • Whatever is offered in your packages must be itemized in the GPL
  • You may offer discount packages
  • You can limit who you offer them to
  • Casket purchase
  • OBC purchase
    ***You can not discount basic services for people who buy merchandise
  • You must provide a GPL
  • If packages are selected they cannot be altered, you itemize
40
Q

Particle Board

A

Another name for: particle board, pressed board, fiberboard, hardboard, composition board
- Alternative Container
- Particles of wood bonded together with waterproof glue; the different types are distinguished by the size and shape of the particles of wood used

41
Q

Plywood

A

Thin sheets of wood glued together that the grains are at right angle to one another; an odd number of sheets will be used so htat the grain on the front and back will always run in the same direction

42
Q

Public Visitation

A

Time set aside for relatives and friends to pay respect for the deceased prior to the service
- begins at the time set by family
- attendant should be present

43
Q

Satin

A

A fabric woven to create a smooth lustrous face and dull back

44
Q

Stainless Steel

A
  • A metal alloy of steel, chromium, and sometimes nickel
  • used in casket construction;
  • noted for its ability to resist rust
45
Q

Steel

A
  • A metal alloy consisting of iron and carbon
  • used in caskets.
  • It is low in carbon which keeps it soft (mild) and malleable;
  • commercial steel contains carbon up to 1.7% as an essential alloying constituent
  • referred to as carbon steel because of the percentage of carbon in the alloy.
46
Q

Temporary Container

A
  • plastic container with a plastic bag containing the remains inside
  • used to hold remains until an urn is selected
47
Q

Traditional Funeral Rite

A

A funeral rite that follows a prescribed ritual or ceremony that may be dictated whether by religious belief or social custom

48
Q

Transfer of Remains

A

Another name for: removal
- the moving of the dead human body from the place of death to the funeral home or other designated place
- one of the 16 items required on the GPL

49
Q

Transfer Vehicle

A

The automobile generally used for transporting the uncasketed dead human body from the place of death to the mortuary

50
Q

Urn

A

A container for cremated remains; a vase with a foot or pedestal

51
Q

Vault

A

An outer enclosure which offers protection from the earth load as well as other protective qualities

52
Q

Velvet

A

A fabric of silk, cotton, and possibly rayon, with a nap typically found in higher quality caskets.

53
Q

Viewing

A

Another name for: Calling hours, visitation, visiting hours, wake
Time set aside for friends and relatives to pay respect for the deceased prior to the funeral service

54
Q

What are examples of memorial products? (sundry items)

A
  • Printed materials
  • tribute videos
  • protraits
  • webcasts
  • memorial banners
  • laminated obituaries
  • cemetery memorials
55
Q

What are examples of service enhancements? (sundry items)

A
  • burial garments
  • floral arrangements
  • religious articles
  • balloon releases
  • dove releases
  • flag cases
  • catering
  • aftercare
56
Q

What are ferrous caskets?

A
  • Metal formed from iron
  • most common metal casket
  • Can be made of either Steel and stainless steel
  • Resists rust
  • measured by gauge
57
Q

What are Funeral Goods?

A

Goods that are sold or offered for sale directly to the public for use in connection with funeral services

58
Q

What are hardwood caskets?

A
  • Caskets made from broad-leaved deciduous trees
  • higher end casket
  • wood can come from Birch, Cherry, Mahogany, Maple, Oak, Pecan, Poplar, and Walnut trees
    (any tough, heavy timber with a compact texture; any deciduous tree
    (any tree that loses its leaves annually))
59
Q

What are softwood caskets?

A
  • Caskets made from coniferous trees
  • Wood can come from pine, cedar, and spruce trees
  • primarily made from lumber cut into boards from the trunk of the tree
  • the casket shell has no components formed from wood byproducts
60
Q

What are the four minimum services?

A
  • Forwarding of remains to another funeral home
  • Receiving remains from another funeral home
  • Direct Cremation
  • Immediate Burial
61
Q

What are the GPL 6 mandatory disclosures?

A
  • Consumers’ right to select the goods and services desired
  • Embalming
  • Alternative container for direct cremations
  • Basic service fee
  • Casket Price List
  • Outer Burial Container Price List
    Statements required by the Funeral Rule which cannot be modified or edited and must appear in a clear and conspicuous manner
62
Q

What are the GPL-required itemized prices? (1st 8)

A
  • Forwarding of remains to another funeral home
  • Receiving remains from another funeral home
  • Direct Cremation
  • Immediate Burial
  • Basic services of funeral director & staff, and overhead
  • Transfer of remains to funeral home
  • Embalming
  • Other preparation of the body
63
Q

What are the GPL-required itemized prices? (2nd 8)

A
  • Use of facilities and staff for viewing/visitation
  • Use of facilities and staff for funeral ceremony
  • Use of facilities and staff for memorial service
  • Use of equipment and staff for graveside service
  • Hearse
  • Limousine
  • Either individual casket prices or the range of casket prices
  • Either individual outer burial container prices or the range of outer burial container prices that appear on the outer burial container
64
Q

What are laminate caskets?

A
  • Different species of wood bonded together/superimposed layers of different materials
  • General species of wood, then hardwood on top
  • Cremation caskets are an example (laminate and softwood)
65
Q

What information is required on the General Price List? (Very Top before disclosures)

A

Name
Address; must include each branch
Telephone Number
The words “General Price List”
Effective Date for the price list

66
Q

What is a Casket Price List (CPL)?

A

Printed or typewritten list of caskets and alternative containers normally offered for sale by the funeral provider. The CPL must include retail price and enough descriptive information to enable consumers to identify the merchandise

67
Q

What is a Direct Cremation?

A

Disposition of human remains by cremation without a formal viewing or ceremony

68
Q

What does “Forwarding Remains” mean?

A

Services of the funeral provider in the locale where the death occurs to prepare human remains for transfer to another funeral provider as selected by the family
- 1 of the 16 mandatory GPL items

69
Q

What is a Funeral Provider?

A

Any person, partnership, or corporation that sells or offers to sell both funeral goods and funeral services to the public

70
Q

What is a Graveside Service?

A

A ceremony or ritual conducted at the grave

71
Q

What is a hearse/funeral coach?

A

a specialty vehicle designed to transfer casketed remains

72
Q

What is an Immediate Burial?

A

Disposition of human remains by burial, without formal viewing, visitation, or ceremony with the body present

73
Q

What is an Informant?

A

The person who supplies vital statistics information about the deceased (usually the next of kin)

74
Q

What is an Outer Burial Container Price List (OBCPL)?

A

Printed or typewritten list of outer burial containers normally offered for sale by the funeral provider which does not require special ordering. The OBC PL must include retail price and enough descriptive information to enable consumers to identify the merchandise

75
Q

What is a corrugated fiberboard casket?

A
  • Wood-by-product casket example
  • Caskets made of corrugated fiberboard/made of wood materials and other plant products/ cardboard
  • Used for lightweight caskets, cremation, and alternative containers
76
Q

What is the definition of Kin?

A

Blood Relatives

77
Q

What is the First Call?

A

When the funeral establishment receives the death notification

78
Q

What is the General Price List (GPL)?

A

Printed or typewritten list of goods and services offered for sale by a funeral provider with retail prices

79
Q

What must the Casket Price List include?

A
  • Name of the business
  • the name “casket price list”
  • Date of the pricelist is effective
  • Retail price of each casket/alternative container
  • Each casket must have a description of the interior and exterior casket materials
80
Q

What must the Outer Burial Price List Include?

A

-A description of each container to ID it
- You only need to list the containers normally offered
- The list can be provided in any form
- Must be provided before discussing OBC’s

81
Q

When did the FTC Funeral Rule go into effect?

A

April 30,1984
Revised in 1994

82
Q

When do you have to give out the GPL?

A
  • To anyone who asks about funeral goods, services, or prices
  • When you begin discussing “specific goods or services offered”, “the type of funeral or disposition”, and prices
  • at any face-to-face meeting
    -over the telephone
    You DON’T have to mail copies
83
Q

What are alternative price lists & who can have an alternative price list?

A

Special pricelists are allowed for specific groups
- Children and Infants
- Government Agencies
- Law Enforcement/Public Safety
- Religious Groups and Memorial Societies
Not mandatory, not required on GPL but can be added, or be a separate price list

84
Q

Wood Veneer

A

Created by gluing a thin layer of wood of superior value or excellent grain to an inferior wood

85
Q

What are the categories of wood by-product caskets?

A
  • Corrugated fiberboard
  • particle Board
  • Plywood
86
Q

What are green/biodegradable caskets made from?

A
  • Example of alternative casket
  • Willow
  • Bamboo
  • Sea Grass
  • Wicker
  • Unfinished Pine
  • Burial Shrouds
87
Q

What is a fiberglass casket?

A
  • Example of alternative casket
  • a casket made from a material consisting of extremely fine glass embedded in various resins
  • can come in various colors or mimic wood and metal caskets
88
Q

Examples of alternative Caskets

A
  • plastic
    -fiberglass
    -green/biodegradable

Funeral Arrangements (3 decks)

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