2). Guiding Principles Flashcards
Guiding Principles
- Focus on Value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimise and automate
Focus on value
Everything should link back to value for itself, its customers and stakeholders
Focus on value: Who?
Who are we creating value for?
- The consumer
- The stakeholder
Focus on value: Applying the principle
- Who is the consumer
- Know how and why consumers use each service
- What re the costs and risks
- Encourage focus on value among all staff
- Focus on value during normal operational activity as well as during improvement initiatives
-Include focus on value in every step of any improvement initiative
Start where you are
When seeking to make improvements, it can be tempting to try and create something entirely new:
- Rarely wise or necessary
- Can increase costs and risks
Don’t start without considering what can be re-used
But also recognise that sometimes starting over would be the best approach
Start where you are: Detail
Where are we now?
- The real world is not contained in reports
- Direct observation; Go See, Ask Why?
- Beware of Preconceptions
- Measurement is Critical - Don’t guess
- Don’t measure the right thing in the wrong way
Progress Iteratively with Feedback
- Resist the temptation to do everything at once.
- By organising work into smaller, manageable section that can be executed and completed in a timely manner, the focus on each effort will be sharper and easier to maintain.
Progress Iteratively with Feedback: Detail 2
Well-constructed feedback mechanisms facilitate understanding of:
- End user and customer perception of the value created
- efficiency and effectiveness of value chain activities
- effectiveness of service governance as well as management controls
- Interfaces between organisation and its partner and supplier network
- demand for products and services
Once received, feedback can be analysed and opportunities and risks can be identified
Progress Iteratively with Feedback: Apply
Comprehend the whole. But do something!
The ecosystem is constantly changing. so feedback is essential.
Fats does not mean incomplete, any iteration should be produced in lie with the concept of the minimum viable product.
Collaborate and Promote Visibility
- Involve the right people.
- Inclusion better than exclusion.
- Cooperation / collaboration better than ‘silo’.
- Increase urgency through visibility.
- Information should be shared widely.
- Poor visibility can lead to a lack of appreciation that work is happening.
- Know your audience. Consider content, style and mechanisms for effective communication.
Collaborate and Promote Visibility: Apply
Applying the Principle:
– Collaboration does not mean consensus
– Communicate in a way the audience can hear
– Decisions can only be made on visible data
Think and work holistically
Think and work holistically: Apply
Applying the Principle:
– Recognize the complexity of the systems
– Collaboration is key to thinking and working holistically
– Where possible, look for patterns in the needs of and
interactions between system elements
– Automation can facilitate working holistically
Keep it simple and practical
Keep it simple and practical: Apply
Applying the Principle:
– Ensure value
– Simplicity is the ultimate sophistication
– Do fewer things, but do them better
– Respect the time of the people involved
– Easier to understand, more likely to adopt
– Simplicity is the best route to achieving quick wins
Optimise and Automate
- Optimization means to make something as effective and useful
as it needs to be - Always Optimize first, Automate second
- Be aware of restrictions and limitations
Optimise and Automate: Apply
Applying the Principle:
– Simplify and/or optimize before automating
– Define your metrics
– Use the other guiding principles when applying this one
