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Flashcards in 2 people in business Deck (57)
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1

Ch16. 128. Overdue

Money that has not been payed by the time expected

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129. Communication channels

Routes along which information might travel in a business

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129. Downward communication

Passing messages from the top of the organisation to those at the bottom

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130. Upward communication

Passing messages from the bottom of an organisation to those at the top

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130. Horizontal communication

Exchange of information between parties on the same level in an organisation’s hierarchy

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131. Internal communication

Communication between people inside the business

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131. External communication

Communication between the business and those outside such as customers, investors or the authorities

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131. Formal communication

Use of recognised channels when communicating

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131. Informal communication

Use of non-approved channels when communicating

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17. 142. Redemployment

Moving someone or something to a different place or job

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18. 152. Internal recruitment

Appointing workers from inside the business

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152. External recruitment

Appointing workers from outside the business

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19. 157. Unfair dismissal (repeated)

When a worker is dismissed illegally by a business

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157. Ombudsman

Someone who deals with complaints made by ordinary people against government, banks, insurance companies and so on

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163. Minimum wage

Minimum amount per hour, which most workers are entitled to be paid

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163. Apprenticeship

System of training new entrants to a trade or profession, often, but not always, younger workers, mostly on-the-job training but often with some college attendance

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163. Arrears

Money that you owe someone, or is owed to you, because you have not made, or have received, regular payments ate the correct intervals or amounts

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165. FTSE 100

Index that measures the share prices of the top 100 companies in the UK

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20. 167. Training

Process that involves increasing the knowledge and skills of a worker to enable them to do their job more effectively

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167. Induction training

Training given to new employees when they first start a job

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168. On-the-job training

Training that takes place while doing the job

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168. Mentoring

Where people with a lot of experience and knowledge advise and help other people at work or young people preparing for work

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168. Supervision

When you supervise someone or something

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168. Job rotation

Where employees alternate between different jobs during the course of their employment

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169. Off-the-job training

Training that takes place away from the work area

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21. 177. Job satisfaction

Pleasure, enjoyment or sense of achievement that employees get from their work

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177. Hygiene factors(Herzberg’s)

Things at work that result in dissatisfaction

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177. Motivators (Herzberg’s)

Things at work that result in satisfaction

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177. Job enrichment

Making a job more challenging and interesting

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177. Maslow’s hierarchy of needs

Order of people’s needs starting with basic human needs