Auc 343 Language Interpretive Services Flashcards

0
Q

The department has implemented a link with language line services to provide immediate over the phone services for more than 150 languages , 24 hours a day 7 days a week , this service can be accessed from ?

A
  1. department telephone within firehouses or ems stations
  2. Telephone located within a civilian residence or business
  3. Battalion/ division cell phone

For emergencies and routine services to public

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1
Q

Language identification cards have been issued to all units to be carried on the apparatus . When interacting with a civilian ,if a member encounters a language barrier the member shall

A
  1. Use the language ID card to help ID the language . The card lists the languages most frequently encountered in NYC
  2. Show the civilian the language list
  3. A language line representative will be able to,assist in pinpointing the language if not possible to ID the specific language spoken by civilian
    4.
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2
Q

When contacting the language line provide the representative with the following ?

A
  1. FDNY operations client ID NUMBER (502991)
  2. Personal code ..FDNY UNIT ID (ladder 50=7050)
  3. ID of language requiring interpretation
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3
Q

Language line interposition services should be documented where ?

A

On PCR or fire report

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