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Flashcards in 2.3 VOCABS. Deck (11)
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1

communication

transfer of information

2

communication channels

Method/route of information:
-open channels - information not confidential
-restricted channels - confidential information

3

delayering

method of improving communication by reducing hierarchy levels

4

formal communication

unofficial channels of communication

5

informal communication

unofficial channels of communication

6

minutes

written record of issues discussed at meeting

7

noise

barriers to communication
-ex. jargon, ignorance, computer failure

8

visual communication

use visual image
-ex. posters, body language, brochures

9

non-verbal communication

any form of communication not verbal
ex. email, letters, body language

10

verbal communication

spoken word, meetings, interviews, appraisals

11

video-conferencing

communications through telecommunication network