2.3 VOCABS. Flashcards Preview

IB Business and Management > 2.3 VOCABS. > Flashcards

Flashcards in 2.3 VOCABS. Deck (11)
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1
Q

communication

A

transfer of information

2
Q

communication channels

A

Method/route of information:

  • open channels - information not confidential
  • restricted channels - confidential information
3
Q

delayering

A

method of improving communication by reducing hierarchy levels

4
Q

formal communication

A

unofficial channels of communication

5
Q

informal communication

A

unofficial channels of communication

6
Q

minutes

A

written record of issues discussed at meeting

7
Q

noise

A

barriers to communication

-ex. jargon, ignorance, computer failure

8
Q

visual communication

A

use visual image

-ex. posters, body language, brochures

9
Q

non-verbal communication

A

any form of communication not verbal

ex. email, letters, body language

10
Q

verbal communication

A

spoken word, meetings, interviews, appraisals

11
Q

video-conferencing

A

communications through telecommunication network