Flashcards in 2.3 VOCABS. Deck (11)
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1
Q
communication
A
transfer of information
2
Q
communication channels
A
Method/route of information:
- open channels - information not confidential
- restricted channels - confidential information
3
Q
delayering
A
method of improving communication by reducing hierarchy levels
4
Q
formal communication
A
unofficial channels of communication
5
Q
informal communication
A
unofficial channels of communication
6
Q
minutes
A
written record of issues discussed at meeting
7
Q
noise
A
barriers to communication
-ex. jargon, ignorance, computer failure
8
Q
visual communication
A
use visual image
-ex. posters, body language, brochures
9
Q
non-verbal communication
A
any form of communication not verbal
ex. email, letters, body language
10
Q
verbal communication
A
spoken word, meetings, interviews, appraisals
11
Q
video-conferencing
A
communications through telecommunication network