2.6 software troubleshooting

Question 1

what are three ways to tell if there is a common fault?

Answer 1

You click on a link and it doesn’t work

The browser closes and suddenly stops responding

You cannot start a program

Question 2

what are three different troubleshooting tools?

Answer 2

Logs

Installable tools – virus checkers, software patches, registry cleaners

Baselines – snapshots of networks and the way they act normally

Question 3

what are three documentation methods?

Answer 3

Logs

Manuals

Test results