Pre-settlement Flashcards
Describe how the customer Involvement Program works?
5 schedule meetings
- precon
- pre drywall
- NHO
- 30 day
- 1 year drywall
In what timeframe should a customers phone call be returned?
24 hours
Name 3 items that are used as written communication and customer relations
- Precon sign document
- NHO sign document
- 30 day service document
If you cannot answer a question, what should you do?
Let me look into that and i will get back to you
Briefly describe what the NVR final review covers, and when it occurs?
1 year warranty items
How long after the resettlement does the project manager service the home?
30 days
When are resettlement demonstrations and final review reports die at the corporate office?
end of the month
What is covered under the one year drywall service?
nail pops, corner bead, caulking at stairs, 1/8” drywall crack
what is the purpose of a Punchout?
to complete all open items in the home
What is the purpose of a “resettlement demonstration”
To show the homeowner how to operate the home and go over warrenties
What is the warranty for a clogged sewer line?
30 days after settlement
If a paved or asphalt driveway is installed by NVR, what is out policy of a repair needs to made?
any settlement over 2”
What is out policy on sunken areas around the foundation?
we will cover backfill and grade for 1 year
what is our policy on sunken areas around utility trenches?
we will cover backfill and grade for 1 year
What items should be written on the “weather permitting” section of the PSD form?
winter/summer yard, foundation paint, exterior paint, top coat for driveway
