266 - Tele-Serv Flashcards
(39 cards)
Who is the owner of Order 266 - Tele-Serv?
Commanding Officer of Tele-Serv Unit
_____ reviews all Citizen Online Reporting System submissions and writes police reports on minor incidents over the telephone in order to relieve sector officers for more serious calls and investigations.
The Tele-Serv Unit
What call exceptions will not go to Tele-Serv? (4)
a. The suspect is present or an immediate apprehension can be made;
b. There is physical evidence to be collected;
c. There is a communication problem where the Tele-Serv officer cannot determine what has occurred; or
d. The Tele-Serv Supervisor (Sergeant) deems it necessary.
_____ will transfer calls to Tele-Serv when they are unable to assist the general public with their questions.
security guards
Tele-Serv officers will write missing persons reports from dependency shelters unless: (3)
(1) Foul play is suspected;
(2) The victim has a serious medical or mental problem/condition; or
(3) The victim is 11 years old or younger.
The return of Missing Persons Supplemental Reports will be handled by the Tele-Serv officers with the following exceptions: (4)
(1) A returning missing person is 11 years old or younger
(2) The original missing person report indicates that foul play was suspected;
(3) A returning missing person has a serious medical or mental problem/condition; and
(4) Additional charges are to be placed against a returning escaped prisoner.
When will Tele-Serv will write Missing Person returns reported by dependency shelters?
they will write the supp regardless of age
Thefts: Tele-Serv officers will write theft reports (including rental equipment at least ____ overdue) except when there is ___, ____ or ___
14 days
physical evidence, the suspect’s immediate apprehension is likely, or there is enough information to identify the suspect.
Tele-Serv will write a report on gas drive-offs unless _____ is located at the scene.
physical evidence
A gas drive-off shall be classified as _____ when an interaction occurs between the clerk or employee and the suspect.
Fraud (UCR CODE 260H)
A gas drive-off should be classified as _____ when the suspect drives up, pumps gas and leaves without any interaction with the employee.
Larceny (UCR CODE 230H)
An example of _____ is when the suspect removes the nozzle from the pump and the employee is notified by a bell or buzzer to activate the pump.
no interaction
_____ will write reports for stolen or lost tags (including temporary tags) and decals and route to NCIC.
Tele-Serv officers
Tele-Serv officers will only write auto theft attempts when there is _____, _____ or _____.
no suspect in custody, no evidence to be processed, or it is not part of a series
Tele-Serv officers will write criminal mischief reports when there is _____ or ____ at the scene.
no suspect or physical evidence
Tele-Serv officers will write burglary to auto reports when: (6)
(a) The victim is calling from another city;
(b) There is a significant time delay, more than eight hours;
(c) The Victim refuses processing of vehicle (will have to be determined by the call-taker);
(d) Inclement weather prevents processing of vehicle;
(e) There is no physical evidence present; or
(f) The vehicle has been moved.
Tele-Serv officers will not complete a report for burglary to an auto when: (4)
(a) The incident is in progress and/or a suspect is identified and/or apprehended;
(b) The complainant/victim is insistent on having a police officer respond to write the report;
(c) There is physical evidence at the scene to be processed; or
(d) A firearm is taken from a vehicle.
Who has to approve, Tele-Serv officers to complete a report for burglaries to motel/hotel rooms where the victim is calling from another city.
A supervisor
Fraud Investigation: Tele-Serv officers will write fraud reports unless _____
there is evidence to be placed in the Property and Evidence Facility.
Tele-Serv officers will write Supplemental Reports in which additional information or property needs to be added to the original report. If there are more than _____ items they will be instructed to email or mail the list.
10
Tele-Serv officers will write False Personation cases unless it involves _____ or _____.
the impersonation of a police officer or a suspect has been identified
_____ will write all Misdemeanor Obscene/ Lewd Calls as defined in Florida State Statute (F.S.S.) 365.16.
Tele-Serv officers
If the call is of a threatening nature, officers _____, conduct an initial investigation, and complete a General Offense Report.
will be dispatched to the call
Tele-Serv officers will write damaged property reports resulting from a _____ and _____
non-criminal incident and the property is owned by the City of Jacksonville (COJ).
