Chapter 1 - Strategic Role of Human Resources Mangement

Question 1

Human Resource Management (HRM)

Answer 1

the management of people in organizations to drive successful org. performance and achievement of org. strategic goals

Question 2

Human Capital

Answer 2

the knowledge, education, training, skills and expertise of an organizations workforce

Question 3

Human Resources Movement (Evolutionary Phases)

Answer 3

1. Early 1990’s - personal admin, hiring, firing, payroll and benefits
2. 1930-1950’s - union liaison, new laws, orientation, performance appraisal, employee relations
3. 1960’s-1980’s - Human resources management, outsourcing, emphasis on contribution and proactive management of people
4. 1990’s to present - every line manager must posses basic HR skills, HR helps to achieve strategic objectives

Question 4

Examples of Operational HRM Competencies

Answer 4

• skills
• admin task
• employee focus
• explaining benefits
• admin the salary plan
• Focus on law, policies and procedures

Question 5

Examples of Strategic HRM Competencies

Answer 5

• Concepts
• planning
• proactive
• organization focus
• building relationships with external resources

Question 6

How to measure the value of HR metrics

Answer 6

1. Traditional Measures
   - focus on activity and cost
   - Ex. cost per hire
2. Todays Measures
   - focus on productivity, quality, sales, market share, profits
   - balanced scorecard

Question 7

External influences on HRM

Answer 7

• Economic conditions
• Globalization
• tech
  government
• labour market

Give examples ^

Question 8

Internal influence on HRM

Answer 8

• Organizational culture
• organizational climate
• management practices

Give examples ^

Question 9

Characteristics of Professionalism in HRM

Answer 9

• performance standards
• code of ethics
• professional association
• ongoing skill development

Question 10

What is a CHRP

Answer 10

Certified Human Resources Professional