3(H)

Question 1

Lean management

Answer 1

Lean management is the process of systematically reducing waste in all areas of a business’s operations system whilst simultaneously improving customer value.

Question 2

Pull

Answer 2

Pull is a lean management strategy that involves customers determining the number of products a business should produce for sale.

Question 3

One-piece flow

Answer 3

One-piece flow is a lean management strategy that involves focusing on one good or service at a time

Question 4

Takt

Answer 4

Takt is a lean management strategy that involves synchronising the steps of a business’s operations system to meet customer demand.

Question 5

Zero defects

Answer 5

Zero defects is a lean management strategy that involves a business preventing errors from occurring in the operations system by ensuring there is an ongoing attitude of maintaining a high standard of quality