3. OM-PERFORMANCE MODELING

Question 1

Exploration on performance

Which factors are we going to use to measure the performance

Answer 1

Quality - Speed - Dependability-Flexibility - Cost

Question 2

How exactly use the measure of performance?

Answer 2

Question 3

Performance reporting

What is performance indicator (PI)? and how does the measurements has to been done

Answer 3

Is a variable that expresses quantitatively effectiveness, efficiency, productivity, of a part of or of a whole process or system against a given norm or target.

Measurements: Performance measurement involves regular, quantitative evaluation using indicators

Question 4

Differences between Performance indicators and meassurements

Answer 4

!!Performance indicators provide “information”

Question 5

Path of the information when ussing KPI’s

Answer 5

Data -Information-Knowledge

Question 6

Practical criteria for KPI definition

SMART and application

Answer 6

Question 7

BSC: Balance Scored Card

What are the steps in “Strategic - Management - System”

Answer 7

Question 8

Benchmarking

What is benchmarking. Definition - Objective - Types

Answer 8

Question 9

Benchmarking in practice? why so difficult?

Answer 9

Because there is nothing “right” or concreet.

Question 10

What are the steps when making a benchmarking study?

Answer 10

Question 11

What are the attention points when ussing numbers

Answer 11

Question 12

Auditing

What is Auditing and what are their deliverables

Answer 12

Audits are snap-shots, and are carry out at special ocassions, they deliber assesments and recommendations

Question 13

Steps

What is the starting point of an audit?

Answer 13

1. Choosing the model!, and how this has to be:

Question 14

Second step of doing the audit

Answer 14

Question 15

Step three of the audit

Answer 15

Audit deliverables, action points!

Question 16

Excellence (world class) models

What are the objectives of the “Excellence Models”

Answer 16

To offer a structured approach for assessing organizational capabilities, sometimes offering recommendations
often visually represented, visualization of evolution of capabilities in time on a “scale” of increasing maturity levels

Question 17

What is the importance of the maturity model?

Answer 17