301 - Change

Question 1

What is Change

Answer 1

Change is an ongoing process and business can’t avoid its consequences.

Question 2

Internal Changes

Answer 2

Changes that are initiated by the business :

• Introduction of new technology
• Change of leadership or managment style
• Size of the business external or internal growth

Question 3

External Changes

Answer 3

Changes initiated by factors fom outside of the business which it has little to no control off

• Developments in technology
• Market chnages ( competitors , globalisation )
• Consumer taste or trends
• New legislation
• Changes in workforce
• Change in the economy

Question 4

Planned Change

Answer 4

Change that is created internally and is structured and timetabled

Question 5

Unplanned Change

Answer 5

Changes that occure inn reponse to a shock to the business and is often unstructured and under-resoursed

Question 6

John Storey’s 4 diffrent changes

Answer 6

Imposed total package
Imposed piecemeal initiatives
Negotiated total package
Negotiated pieacemeal package

Question 7

Lewins 3 step process to remove resistance to change

Answer 7

1/ Unfreezing - persuading emplyees the benefit of the need for change and create a situation to reinforce it
2/ Change - helping emplyees transition to change through education or training
3/ Refreezing - eastablish routine and integrated change into the business