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1102 3.0 > 3.1 > Flashcards

3.1 Flashcards

(68 cards)

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1
Q

Where would you find information about a failed service ?

A

Event log

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2
Q

Navigate your way to find the dependencies of a service

A

Control Panel > Admin Tools or Windows Tools > Services (Right click) > Dependencies.

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3
Q

What might be a reason to reimage a device ?

A

Malware

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4
Q

What is the last step for a solving a No OS found or a failure to boot ?

A

Reimage

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5
Q

Startup and shutdown BSOD causes ?

A

Bad hardware, drivers or apps.

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6
Q

What physical checks can you perform for BSOD and frequent shutdowns ?

A

Reseat or remove the hardware

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7
Q

What causes NTLDR missing?

A

Usually BIOS trying to load from an external non-bootable drive.

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8
Q

When performing a hardware diagnostic for system instability, what typical actions will you perform ?

A

Manufacturer diagnostics.
Storage and memory check.

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9
Q

When performing software diagnostics for system instability, what typical actions will you perform ?

A

SFC and anti-malware scan

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10
Q

Apart from tool/windows tools, where else can you end, pause or restart services ?

A

Task Manager.

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11
Q

Where would you view short term analysis for the need to add additional resources ?

A

Task Manager

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12
Q

Where would you view long term analysis for the need to add additional resources ?

A

Performance Monitor.

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13
Q

Where are Windows a reset options found ?

A

Settings..Recovery
W10: Settings > Update & Security > Recovery.
W11: Settings > System > Recovery.

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14
Q

What is a symptom of the OS running out of RAM ?

A

High disk activity.

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15
Q

Generally, what’s the first tool you use when investigating performance issues ?

A

Task Manager.

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16
Q

What does the The Windows Boot Manager (BOOTMGR) do ?

A

Starts the loading of an OS on the computer.

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17
Q

What loads the OS on the computer ?

A

Windows Boot Manager (BOOTMGR).

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18
Q

What will The Boot Configuration Data (BCD) comprise of ?

A

Info about installed OS’s and the location of OS files.

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19
Q

What is the job of winload.exe ?

A

Load essential device drivers, as well as ntoskrnl.exe, a core part of Windows.

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20
Q

What file will BOOTMGR call on when resuming a session ?

A

winresume.exe

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21
Q

What is ntoskrnl.exe ?

A

The kernel is responsible for allowing apps shared access to the hardware via drivers.

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22
Q

What is the first thing to check when “No OS found” is displayed ?

A

Check and remove any media the system could be trying to boot from. E.g. USB.

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23
Q

What usually is the 2nd thing to try when “No OS found” is displayed ?

A

Check BIOS/UEFI boot order and select boot from hard drive.

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24
Q

What is responsible for executing the Windows Recovery Environment ?

A

Windows Boot Manager.

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25
What's a likely cause of BSOD ?
Misconfigured driver or hardware.
26
Where is the first place to look when experiencing frequent shutdowns ?
Event Viewer.
27
What is the likely cause for a service not starting ?
An app could be conflicting with the services resources.
28
If a local profile is slow to load, what is the likely cause ?
Other start up items are interfering with the profile load.
29
Where would you restart a service ?
Computer Management MMC > Services.
30
What does SFC do ?
Scan for and restore corrupted Windows system files.
31
How do you ensure the operating system is properly installed ?
Perform a repair installation
32
Where does a full system restore happen ?
Windows Recovery enviroment.
33
Where do you reset a local profile ?
Advanced tab of System Properties.
34
Which bootrec option can be used in Windows to rebuild the boot configuration file?
/REBUILDBCD option
35
Which tool will allow you to troubleshoot a slow-loading profile?
The Profile tab of the Advanced Systems Properties.
36
Which component is only used to restore Windows from a suspended state?
winresume.exe
37
One of the users you support has a Windows 10/11 laptop that will not boot up. The user just installed brand-new drivers for a graphics card. They need to access a tax application and their data files. What should you try first?
System restore.
38
Which tool will allow you to diagnose why Windows Update keeps failing?
Windows Update Troubleshooter
39
You notice that the reliability of the operating system has diminished in Reliability Monitor. Where can you find more details on why applications are failing?
Event Viewer will allow you to see more detailed information on why programs have crashed.
40
If a system has not run out of RAM, has sufficient space but has high disk activity, what is the likely cause ?
Potential virus. Scan for it.
41
Where are log files created ?
C:\Windows
42
Your computer is connected to a domain. When logging on the process is taking longer than usual. What are the likely causes for this delay ?
Trouble locating the domain controller and or performing policy updates.
43
What does a domain controller do ?
Authenticates users and devices.
44
What does active directory do ?
Stores users and device configurations in a database.
45
Causes of a slow local bootup ?
Struggling for resource i.e: RAM Hard drive Too many programmes booting.
46
What will a BSOD usually be caused by ?
Corrupt OS file or drivers usually caused by recent software updates/changes.
47
What is a restore ?
Returns the system configuration to a previous point in time.
48
What is the first thing to check for when you enconter sluggish performance ?
Malware
49
Which image includes all the drives required for Windows to run as well as default system settings, programs, and files?
Recovery
50
What is the result of pressing Ctrl+Shift+Esc in some windows versions ?
Task manager opens.`
51
You attempt to boot a Windows 10 laptop and receive an "Operating System Not Found" error on the screen. You can see the hard disk listed in the UEFI/BIOS of the system. Which of the following commands should you use to repair the boot sector of the hard disk?
bootrec /fixboot
52
What is the usually the first troubleshooting thing to try when fixing windows ?
Reboot
53
What is safe mode ?
Boot’s the system with minimum drivers and software to check the operating system.
54
What is the .msc file extention ?
A snap-in control file associated with Microsoft Management Console.
55
Where can you restart services ?
Task manager. Via the MMC console snap in services.msc.
56
Where would you go to unistall/reinstall/update an application ?
Control panel. Apps in settings.
57
What is the first trouble shooting step to try when a update causes an error ?
Update trouble shooter.
58
Causes of frequent shutdowns ?
Corrupt OS files or drivers RAM failure Cooling issues.
59
App crash troubleshooting steps ?
Check app settings Back up app data then reinstall app Use system restore
60
You attempt to boot a Windows 10 laptop and receive an "Operating System Not Found" error on the screen. You can see the hard disk listed in the UEFI/BIOS of the system. Which of the following commands should you use to repair the boot sector of the hard disk?
bootrec /fixboot
61
where would you restart a service ?
Computer management console - Services and apps
62
When is winresume.exe called by if a system is not starting fresh but resuming a previous session ?
Bootmgr
63
What is bootstrapping ?
The loading of the OS on to the system ?
64
Which file bootstraps the system?
Bootmgr
65
What does bootrec /fixboot do ?
Repairs boot sector.
66
What bootrec option allows you to repair the boot sector ?
bootrec /fixboot
67
What command is used to fix the MBR of a drive >
bootrec /fixmbr
68
What command is used to add missing windows installations to the boot configuration database ?
bootrec /rebuildbcd

1102 3.0 (3 decks)

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