3.2, 3.3 Flashcards
(22 cards)
What are some common symptons when not being able to access a network ?
Slow performance, Internet connectivity issues and OS update failures.
If one (or all) of the following symptons was occuring: Slow performance, Internet connectivity issues and OS update failures.
What would the likely cause be ?
Malware
What is required for False antivirus alerts ?
A specific anti-malware removal utility or technique.
When you’re Identify Symptoms for Malware, what typically are you looking for ?
Verify Malware vs Legitimate app
Malware type Larger implications beyond one device.
What does quarintining the system comprise of ?
Remove from the network to stop spread.
Why would you disable system restore when removing malware ?
You do not want system restore to
save the virus.
What should you do if malware has infected critical system files or the boot sector ?
Boot from a recovery USB and run a malware removal application.
Reimage the computer.
What is one fo the cheapest ways to prevent malware ?
Educating the end user.
Malware removal step 1
Investigate and verify malware symptoms
Malware removal step 2
Quarantine infected systems
Malware removal step 3
Disable System Restore in Windows
Malware removal step 4
Remediate infected systems.
What’s involved with remediating an infected system ?
Updating AMS
Scan and remove.
What are the typical removal techniques available to you when dealing with Malware ?
Safe mode and preinstallation environment
Malware removal step 5
Schedule scans and run updates.
Malware removal step 6
Enable System Restore and create a restore point in Windows.
Malware removal step 7
Educate the end user
A home user brought their Windows 10 laptop to the electronics store where you work because they suspect it has a malware infection. You are in the process of remediating the infected system. Which actions should you be performing?
Remediating the system.
Update AMS
Scan and remove.
You have just enabled system protection and created a restore point after dealing with a Malware infection. What should be done next ?
Educate the end user.
Where would troubleshoot missing DLL files ?
regsvr32
What will a domain based email filter do ?
Blocks emails from certain domain e.g. spam4life.com
If an app is stalling and crashing on multiple devices what is the first step you should take ?
You can try clearing the cache but updating the OS will likely solve the issue.
