Chapter 2 - Elements of Communication Flashcards

0
Q

Verbal Communication involves

A

The choice of words and the order of the words in a sentence

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1
Q

Verbal Messages

A

The spoken words you use when communicating

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2
Q

Words have different __________ to some, and ___________ change over time

A

Meaning/s

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3
Q

Denotative Meaning

A

Definition found in the dictionary

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4
Q

Connotative meaning

A

Emotional or personal response (how it makes you feel/makes you think of)

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5
Q

Words may ____________ ________, or their __________ may change

A

Disappear entirely, meanings

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6
Q

Slang

A

Informal language unique to a particular group

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7
Q

Words from a variety of __________ ______________ are integrated into everyday vocabulary

A

Ethnic backgrounds

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8
Q

As a communicator, what do you need to be aware of

A

The different meanings of words and how words change over time

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9
Q

Nonverbal Messages

A

Messages expressed without words

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10
Q

Others make first judgements about you based on your

A

Appearance

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11
Q

A persons face often reveals very quickly

A

Their emotions

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12
Q

Your posture communicates a lot about your

A

Mood or feelings

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13
Q

The way gestures are used may tell others something about a speakers

A

Enthusiasm

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14
Q

Hand signals vary according to

A

Culture and community

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15
Q

Four elements of your voice that you can change for different effects when you communicate are

A
  • Pitch
  • Rate
  • Quality
  • Volume
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16
Q

3 environmental factors that affect communication

A
  • Space
  • Time
  • Place
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17
Q

Time affects

A

Communication

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18
Q

What changes the way you communicate

A

Different settings

19
Q

You depend heavily on nonverbal messages to understand

A

Feelings and attitudes

20
Q

Good communicators learn to read _________ cues rather than relying only on the _______ message

A

Nonverbal, verbal

21
Q

Nonverbal messages differ according to

A

Culture

22
Q

Verbal and nonverbal messages are central to the

A

Communication process

23
Q

Perception

A

The process of giving meaning to information you learn through your five senses

24
Q

The 2 steps of perception

A
  1. ) something affects your senses

2. ) you interpret & explain the sensation to yourself

25
Q

The meaning of a message tends to change as it

A

Moves from person to person

26
Q

Every person view the world slightly differently and therefore

A

No 2 people interpret the same message in the same way

27
Q

Although most people have the use of all their senses

A

They may have very different abilities

28
Q

Your past experiences add to differences in perception and to your

A

Ability to understand what you perceive

29
Q

Your past experiences will influence how you

A

Accept or reject a message

30
Q

Past experience influences how people

A

Talk and how they listen

31
Q

How you feel _________ ____ ____________ also affects communication

A

Mentally and physically

32
Q

Channel

A

The means by which a message is transmitted

33
Q

Verbal and nonverbal messages are sent through a channel that uses

A

The human senses

34
Q

Noise

A

Anything that interferes with a listeners ability to receive a message

35
Q

Noise can be

A

Inside or outside the listener

36
Q

Noise in the channel can lead to

A

Faulty perception and misunderstanding

37
Q

Feedback

A

Consists of the verbal and nonverbal messages that tell speakers how they are being perceived

38
Q

Feedback may be

A

Positive or negative

39
Q

Feedback may differ

A

Across cultures

40
Q

Self Feedback is

A

The message you give yourself as you pay attention to your own behavior

41
Q

Context

A

The setting and people that surround a message

42
Q

Context provided the background that helps reveal

A

The messages real meaning

43
Q

___________ is the first pet of context

A

Setting

44
Q

Different ________ cultures may talk about different ________

A

Cultures, topics

45
Q

All human communication takes a place within an

A

Overall context