3.3 Key elements in an operations system

Question 1

Define each of the three key elements of an operations system giving an examples of each for a bakery.

Answer 1

Inputs relate to the resources used in the production process. These can include natural resources, physical resources, human resources, financial resources, information from a variety of sources and time. For example in a bakery the inputs can include flour, yeast and sugar.

**Transformation process relates to the conversion of inputs (resources) into outputs (goods and services). ***For example in a bakery the convention the convention oven bakes the bread.

Outputs relate to the end result of a businesses efforts- the service or product that is delivered or provided to the customer

Question 2

Give a contemporary example using Mcdonalds

Answer 2

eg. mcdonalds

inputs include human resources (people involved in the operations function), potatoes, beef patties, fish, chicken, buns ect.

transformation process includes the grills used the cook the beef, oil vats to cook chicken and nuggets or the bun toasters used to

Outputs include the final goods and services such as ice creams, burgers, fries ect