3.3 Quality Flashcards
(6 cards)
1
Q
What are the two ways businesses have to manage quality?
A
Quality control
Quality assurance
2
Q
What is Quality control?
A
The process of inspecting products/services to ensure that customes recieve high standard
3
Q
How do businesses conduct quality control?
A
Feedback
Factor inspectors
4
Q
What is quality assurance?
A
The process of carrying out quality checks at specific stages during the production process
5
Q
Why is quality assurance preferred over quality control?
A
Faults are forund earlier rather than at the end of the production process
6
Q
What is Total Quality Management?
A
When a business aims to make managing quality the responsibility of all employees to create a ‘culture of quality’
